Review Time
The policies at Rightspace regarding missed or late payments are predatory. Charging absorbent late fees, lien fees, lock cutting fees, pre lien notice fees further contribute to the hardship a tenant faces. Selling a tenants property should only be used as a last resort. Especially considering a large percentage of auctioned units contain mostly personal items that are of little to no value to anyone other than the tenant. A unit consisting of pictures, clothes, documents and personal keepsakes having only sentimental value should never be considered for auction for multiple reasons. #1 being the sale of that unit doesn't compensate for the loss the Storage company incurs nor the loss the defaulted tenants experiences #2 Often times the person buying the unit suffers a loss after paying the auction cost, the fees charged by the online auction host, cost of removing and transporting the contents of the unit gas/uhaul fees only to find there isn't anything of value only a bunch of pictures and dirty clothes ect ect. So the buyer of the unit is then faced with trashing the items which doesn't always happen lawfully. Selling private family photos and legal documents containing personally identifying information should be a crime. This opens the door for identity theft and compounds the hardship the former tenants already faces. Then there is the detrimental affect the actual owner of the property experiences, for some people the harm lasts a lifetime. Losing all of your family photos is hard enough but not being able to know what your Grandmother or Grandfather or anyone else in your family looked like because your the generation that didn't get to inherit the family pictures because your parent lost them to an unnecessary storage auction. In this scenario an auction that not only failed to compensate the storage company for the amount of the defaulted but ended up destroying the former tenants life because the winning bidder dumped all the pictures and documents with personal information on them in a field so not only did the former tenants lose the only pictures they had of their deceased family members but they had their identity stolen and as a result of not having the documents they needed they literally lost everything ending up on the streets with destroyed credit which immediately spiraled into the absolute worst possible thing happening that could have ever happened in this persons life ALL FOR WHAT!! Stop doing this **** to people. I had a payment arrangement! I came in with the first payment and was turned away. Why couldn't you people have at the very ******* least asked the *** buyer of my unit to leave the damn pictures I would have came and got them immediately. What kind of *** couldn't take a whole 3 minutes out of their life to ask a simple question It wouldn't have put you out to save a few boxes of pictures for someone whom just lost everything... their entire family history every memory of their loved ones. The devastation this despicable practice caused me will never be forgotten. Rightspace storage will ALWAYS be tainted with bad reviews. As for the specific people responsible for this don't ever feel sorry for yourself or wonder why something bad happened to you because you absolutely deserve any misfortune that ever comes your way.
So I just spent the last two days moving my friend out of her unit because she was given 2 days to vacate her unit but WASN’T GIVEN AN EXACT REASON WHY. She should have been given 7 days. But instead was given 2 DURING A NATION WIDE EXTREME STORM mind you. It was FREEZING. She had just paid her storage but was told they might not return her money for the 28 days she won’t be occupying the unit. That is ridiculous. The manager at the Pan American location is highly unprofessional and unreasonable. Shameful employee.
So I just spent the last two days moving my friend out of her unit because she was given 2 days to vacate her unit but WASN’T GIVEN AN EXACT REASON WHY. She should have been given 7 days. But instead was given 2 DURING A NATION WIDE EXTREME STORM mind you. It was FREEZING. She had just paid her storage but was told they might not return her money for the 28 days she won’t be occupying the unit. That is ridiculous. The manager at the Pan American location is highly unprofessional and unreasonable. Shameful employee.
At move in my rate was $130. About 3 months later it was raised to $165. I thought maybe I had gotten a special move in rate, though no one mentioned anything like that. With one month left in the year I was informed rent would increase to $210. So two rent rises in under one year, an increase over 50%. Obviously I moved out.
Sold all pictures and documents including historical records for my entire family. For what. I had the money. I had a job. I had a payment arrangement. I came in with the agreed upon amount. Now my children and grand children will never know what their grandparents or great grand parents or great great Gone. All of it for what!!!! They refused my money. From what I was told they didnt receive even the amount of my first agreed on payment arrangement at the auction. Which they lied about the date. Just no **** reason for it. Unnacceptable.
I’ve only been there two months at this and now they’re raising my rate $30 a month. I had a larger space that they gouge me to $330 and I moved to a smaller space. It’s a rip off. Bad customer service. Going from 140 to 170 is pathetic. They scam you
I have two outside-facing units in the Rite Space Storage facility on Caldwell Drive in Amherst, New Hampshire. On Tuesday the 28th, I went there to drop off some items in my unit, #347. Discovered that all of the units on the north (back) side of building are sealed shut by a mass of ice along the bottom of the doors. The ice extended on to the access road was so slick on the access road that I could not approach the unit door safely. I went to the office and told the man on duty about the problem and asked what he could do about it. He said that because that side of the building was shaded by trees, the ice didn't melt. Made reference to possibly putting some salt down later. I phoned him today (the 30th) and asked if the ice had been removed. He said he had been trying to use salt but could not keep up with refreezing This is unacceptable. RightSpace Storage needs to send a crew to clear out the ice...one person cannot do it, since it affects at least 20-30 units. Very unhappy with lack of remediation
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Your satisfaction is the key to our success. We are committed to providing the highest level customer service coupled with a leading quality product at competitive prices. RightSpace Storage is in the business of building relationships while providing an environment that’s friendly and safe. Saving you time and money doesn't hurt either... Thank you for sharing your feedback!See more
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