rivieramayaconcierge.com.mx

4.1
4.1 Based on 16 reviews

We’re a travel service assistant helping travelers explore Riviera Maya, and Los Cabos....

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Average Rating

4.1

/
5

16 Reviews

5 Star
67%
4 Star
17%
3 Star
0%
2 Star
0%
1 Star
17%

All Reviews

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Review Time

Karen Kowal
Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled

Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled times. They were courteous and friendly. Vehicles were clean. We were able to reschedule easily when our incoming flight was cancelled. We especially enjoyed learning more about the culture of the region from our driver, Javier. Highly recommended.
Karen K - BC, Canada

5
Date of experience: Feb 28, 2026
Erick Burgos
I loved your service

I loved your service, I’m definitively booking again with u, 1000/100 love it

5
Date of experience: Feb 22, 2026
Jennifer
Very easy and simple I loved the…

Very easy and simple I loved the service!

5
Date of experience: Feb 22, 2026
Lopez Family
The communication before the arrival, confirming the details our transfer was great. The meeting in

The communication before the arrival, confirming the details our transfer was great. The meeting in the airport is just bit a delay but although its not there fault because Cancun is very busy airport and especially on arrival is high season but the staff was amazing, and driver also very friendly and talk to us the whole ride. Would recommend them and will use them on my next trip!! Kudos to Laura, Javier, and Samuel

4
Date of experience: Feb 22, 2026
Amy Mcallister
We had a difficult time finding our driver. Stood by the pillar waiting and he finally walked to us.

We had a difficult time finding our driver. Stood by the pillar waiting and he finally walked to us.
We had paid ahead of time, had proof of payment and they said we didn't pay. We had to pay again to the driver who refused to text the company to say we paid. Would not recommend this company. Canceled for our return and went with a different company. They were more reliable and made us feel more comfortable.

1
Date of experience: Feb 21, 2026
Lopez Family
Great communication and experience

The communication before the arrival, confirming the details our transfer was great. The meeting in the airport is just bit a delay but although its not there fault because Cancun is very busy airport and especially on arrival is high season but the staff was amazing, and driver also very friendly and talk to us the whole ride. Would recommend them and will use them on my next trip!! Kudos to Laura, Javier, and Samuel

4
Date of experience: Feb 17, 2026
Omar Fetouh
No one showed up infront of airport

No one showed up infront of airport. Waited 30 minutes, called Hector 3 times with no answer and finally took a cab and left to the hotel. Someone called me on my way caliming that they were there all along. Terrible service.

1
Date of experience: Feb 13, 2026
Amy Mcallister
Do not pay ahead of time

We had a difficult time finding our driver. Stood by the pillar waiting and he finally walked to us. We had paid ahead of time, had proof of payment and they said we didn't pay. We had to pay again to the driver who refused to text the company to say we paid. Would not recommend this company. Canceled for our return and went with a different company. They were more reliable and made us feel more comfortable.

1
Date of experience: Feb 12, 2026
Wine Cuytun
They did an amazing job helping with airport transfer

They did an amazing job helping with our transfer. Thank you for providing us the service!

4
Date of experience: Feb 11, 2026
Fernanda
We had an excellent experience

We had an excellent experience, the price was fair. They arrived on time and the driver was very kind and respectful. We will use the service again

5
Date of experience: Feb 04, 2026

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