Review Time
I arranged a Douro cruise through the service, and the booking process was handled by a representative who was polite and professional. They answered all our questions regarding the boat we will be sailing on in October. Excellent service!
I encountered difficulties while trying to book a river cruise online—the website felt a bit clunky and not entirely intuitive for me. However, I received outstanding assistance through a phone call with a representative, and eventually, I was able to successfully complete my booking and pay my deposit. I accessed ‘My Account’ with all necessary details for my trip, although I still found the website somewhat cumbersome! Without the help from the representative, I might have given up, which would have meant a lost booking, so I am very grateful.
I faced an issue while finalizing my booking online, so I called the support line. The representative was exceptionally pleasant and efficient. She quickly identified my problem and resolved it, allowing me to complete my booking right away. While I typically organize my own holidays, last year's experience with this service made me reconsider, which is why I booked again this year.
I received a quick response. The representative who answered was clear and easy to understand. She was helpful, informative, and patient, demonstrating thorough knowledge of her subject. The booking process was reassuring and satisfactory, which aligns with the expectations I have developed over many years of dealing with this service.
I saw a holiday advertised in the weekend newspaper and wanted more information about a specific tour, but I faced issues with the online listing, so I called the booking number. The representative guided me through the booking process clearly and efficiently, addressing all my queries. This was a much better experience than booking online.
We had to call because our reservation was for a date far in the future, well into 2027. We discussed our booking and received excellent advice. For a first-time river cruise, I would highly recommend making a reservation over the phone.
After researching various companies for a special trip to Egypt in 2027, this service met most of our needs and was very supportive in answering our questions over the phone. I want to specifically mention a representative who was incredibly knowledgeable, helpful, and reassuring throughout the booking process. Thank you!
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At Riviera Travel, we’re as passionate about travel as you are. That’s why we’ve spent 38 years discovering the destinations you’ll love, and putting holidays you thought you could only dream of within reach.
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