Review Time
Played on this casino for years, but now when I deposit money (using Neteller) the transactions goes through and I lose the balance from Neteller, but the casino claims that they don't see any transactions and my casino balance stays empty. I can't tell whether the casino is doing an exit scam or the customer support is completely incompetent on assisting with the issue.
Played on this casino for years, but now when I deposit money (using Neteller) the transactions goes through and I lose the balance from Neteller, but the casino claims that they don't see any transactions and my casino balance stays empty. I can't tell whether the casino is doing an exit scam or the customer support is completely incompetent on assisting with the issue.
Look...The games are super fun and the site is cool BUT rizk.com customer service it so freeking horrible and unprofessional that if you do have issues they are not there to help you they are there to f with you. You cant get an answer to any queston you ask and they dont give options or help with your current issues. They dont explain it they will undermind you as stupid. And the waiting time when you email to support in there site it say 30-60 minutes avarige. Well No. They dont aswer you in those timenlines and fix the probles in front of them as they clame. So be aware that it can take days and they withhold your money captive until they bother to do something about it. So be very very careful if you do play casino games here. Rizk would be 5/5 stars if there customer service would do there jobs and deliver what they promise in there site but saddly they dont. So 1/5 just because of this reasion.
complete ripoff of a casino dont waist your time use a different casino that actually rewards its users properly like stake as you get weekly and monthly bonuses there. rizk on the other hand usless i wagered nearly 13k and lost 950 to get 50 10c spins off a rigged wheel not worth your time trust me its a honest review
How long are people going to put up with Online Casinos stealing. Repetitive patterns, Repetitive payouts. High multipliers never connecting unless it to the smallest tumble available on that particular game. We all have noticed. It obvious. Give a real review and warn others.
The site itself was okay I think... Worked wonders before they suddenly asked to verify my account. I sent them passport picture and bank statement that showed every detail was correct but before doing so I had a wrong address so I contacted their live support so they know this information and can update it in my profile... Atleast the information that was visible to customers was 110% correct... But...They said my birth date was wrong? 😂First of all how can my birth date be wrong I'm curious about this and second why didn't you provide me with a picture of this information being wrong? you just typed emails... Your words are not law or terms but you did break the law unfortunately...This birth date most likely was correct anyways but they closed my account because of "wrong details while ongoing verification"Still haven't seen proof from their behalf that there was indeed wrong details shown... I had 76 monthly raffle tickets, 50 daily raffle tickets. (1 MRT = 100€ and 1 DRT = 50€ wagered money)I also had a 50€ bet that hadn't even started yet plus ~50 levels on my RIZK account.they said I broke terms and services, okay.... You have written those terms yourself RIZK.... I tried to ask for my 50€ bet back (and compensation for wagered money gone to waste for nothing).They basically told me all of my money and tickets I spent thousands of euros towards are nothing now and that I will not be seeing my 50€ bet or anything else I lost them permanently...I would recommend screen recording your registration progress if you plan on playing on this site... But I suggest to maybe think twice before depositing on this casino anyways they are pretty sketchy and now that I read other reviews it starts to make more sense...
Account verification with Rizk is disgusting. Let's start: 1. send a picture of your passport and bank statement with your full name and address. -> Allright, but my address won't be shown anywhere, because my banking is online, nothing comes by mail.2. Send a government issued document showing your full name and address -> Sent my new income tax document, even my ID-number is there.3. Send us a copy of a deposit to Rizk -> Done, sent two.4. Send a bank statement showing your full name, address, account number -> Still can't magically put my address on the statement, my banking is online, nothing comes by mail.5. Send a picture of your Rizk account with your name clearly visible. Send it via your Rizk account and by e-mail -> Done.6. Send a bank statement showing your full name, address, account number -> Still can't magically put my address on the statement, my banking is online, nothing comes by mail.7. Send a picture of your bank statement so, that the bank URL is visible. A deposit to Rizk must be on the same picture -> Done.8. Send us a bank statement showing ALL your deposits to Rizk. Off course your FULL ADDRESS must be on it -> 81 deposits via Euteller. Three other casinos I use, have Euteller too. So now I have to pick reference numbers from my Rizk account and go through hundreds of deposits?!?!?!?!?.Rizk is making you run in circles, verification progress is sadistic.Quit my account, didn't even bother to tell them to f@@k off.
Claim your business profile now and gain access to all features and respond to customer reviews.
Rizk is part of the internationally recognized Betsson Group and is a leading online casino. Home to Captain Rizk, whose mission is to ensure the best promotions, the most exciting games, and the fastest withdrawals. Rizk offers over 2000 Casino games, over 300 Live Casino Tables and Gameshows, and a world-class Sportsbook with some of the world’s best odds. The Wheel of Rizk (which is kind of like the Wheel of Fortune, but a million times cooler) will give you guaranteed rewards, from Free Spins to huge Jackpots. And if you ever find slot games boring, the Rizk Races will give you the opportunity to compete with other top players for awesome daily prizes. Rizk’s customer support team is always online when you're in need and will respond almost instantly. The Rizk team wants players to be safe with their gaming and wise with the way they play, so we encourage you to gamble responsibly at all times. See more
