Name: robotus.co.uk
Telephone: 000000000
Rating: 1.1

Justine Whitehead Guest

It didn't work right from the start

It didn't work right from the start. The poor customer service has been disgusting. I can't send it back for a refund until they give me a return address and despite multiple emails and video proof that it doesn't work I'm still waiting. It's been a month since I received it with no end to my issues in sight.

Date of experience: Mar 04, 2026

Justine Whitehead Guest

1 week ago

It didn't work right from the start. The poor customer service has been disgusting. I can't send it

It didn't work right from the start. The poor customer service has been disgusting. I can't send it back for a refund until they give me a return address and despite multiple emails and video proof that it doesn't work I'm still waiting. It's been a month since I received it with no end to my issues in sight.

Date of experience: Mar 03, 2026

Liselotte Felter Guest

3 weeks ago

Warning about this company!

I want to warn others about this company. Thankfully, Klarna was able to help me and stop the payment for a robot vacuum cleaner that I never received. In the future, I will be extremely careful about who I buy from.

Date of experience: Feb 14, 2026

Joanna Lucas Guest

1 month ago

Comes from Hong Kong!

I did NOT realise that this item is being shipped from Hong Kong. Ordered on 21st Jan 26 and seems only just been shipped 28th.I'm really not sure about this set up. I hope it will arrive. God knows what happens about servicing!

Date of experience: Jan 27, 2026

Wendy M Guest

3 months ago

Awful company Avoid

Date of experience: Dec 04, 2025

Juliet Mazzi Guest

3 months ago

Fraud

I had a negative experience with this company. The robot I purchased did not work, and I was informed that to receive a refund, I would need to return the item to China and pay customs duties myself. This made the return process very costly and impractical

Date of experience: Dec 02, 2025

Neha L Guest

3 months ago

Selling products from Honk Kong and do…

Selling products from Honk Kong and do not adhere to UK consumer rights in terms of refunds and returns. Unsure if this is a complete scam but would avoid.

Date of experience: Nov 27, 2025

RSS Guest

3 months ago

Chinese company- check trust pilot reviews I read reviews to say this is a below value product, wh

I refused delivery of the product so it was returned to sender.I spoke with AMEX who put a hold on payment & asked Robotus for further information. They didn’t do so AMEX refunded me.Robotus continually tried to get me to reverse this refund (reverse the cancellation & they’d refund me).I’ve reported to the Advertising Standards Authority (ASA) as this is not a Uk Company (China) as needs to be blocked. Foreign companies don’t provide the same rights!

Date of experience: Nov 26, 2025

Hayes Guest

4 months ago

Scam Website

I fell for a very convincing vacuum-robot blog review that claimed this company’s products matched iRobot quality at half the price. The only “con” mentioned was being an online-only store. Since I’ve ordered from plenty of legitimate UK web shops before, I didn’t suspect anything and went ahead with the purchase.Ten days on—no shipping confirmation, no tracking, nothing. I emailed them and, unsurprisingly, got zero reply. That’s when I finally checked Trustpilot and saw I’m far from alone. Classic scam.My own stupid fault for not checking reviews first. I’ve reported it to Action Fraud and really hope I’m one of the last people they rip off.