Review Time
It didn't work right from the start. The poor customer service has been disgusting. I can't send it back for a refund until they give me a return address and despite multiple emails and video proof that it doesn't work I'm still waiting. It's been a month since I received it with no end to my issues in sight.
It didn't work right from the start. The poor customer service has been disgusting. I can't send it back for a refund until they give me a return address and despite multiple emails and video proof that it doesn't work I'm still waiting. It's been a month since I received it with no end to my issues in sight.
I refused delivery of the product so it was returned to sender.I spoke with AMEX who put a hold on payment & asked Robotus for further information. They didn’t do so AMEX refunded me.Robotus continually tried to get me to reverse this refund (reverse the cancellation & they’d refund me).I’ve reported to the Advertising Standards Authority (ASA) as this is not a Uk Company (China) as needs to be blocked. Foreign companies don’t provide the same rights!
I fell for a very convincing vacuum-robot blog review that claimed this company’s products matched iRobot quality at half the price. The only “con” mentioned was being an online-only store. Since I’ve ordered from plenty of legitimate UK web shops before, I didn’t suspect anything and went ahead with the purchase.Ten days on—no shipping confirmation, no tracking, nothing. I emailed them and, unsurprisingly, got zero reply. That’s when I finally checked Trustpilot and saw I’m far from alone. Classic scam.My own stupid fault for not checking reviews first. I’ve reported it to Action Fraud and really hope I’m one of the last people they rip off.
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