Review Time
I've been playing here for a while. I consistently receive my coin rollback every Monday when eligible, and my redemptions are processed promptly. Their game selection is vast! Customer service has always been friendly and helpful. While losing streaks can be tough, the wins are often substantial. They also offer responsible gaming options for breaks! Fingers crossed for a jackpot win in the future!
I cannot recommend this site. After the first day, I never received my daily bonus, the weekly rollback expired without honoring, and my welcome bonus along with two free spins were not honored. My single redemption sat pending for 3 days. This is one of the worst experiences with no effective customer support. Replies take days, and they ask for simple confirmations that prolong the process. It feels poorly managed and possibly a scam. I was even blocked from chat for inquiring about my bonuses, which seemed bot-driven.
Verifying my address has been extremely challenging. They seem unable to read the PDF I submitted, and despite multiple attempts, I keep being told to resubmit. I've double-checked everything and suspect they are delaying the process so I might spend my winnings again. Their RTP is tight, and I hope they improve soon. I will update my review if I see progress.
I've faced significant challenges redeeming my winnings, with no response from customer service. The second part of the verification has been pending for over 3 days, and I doubt I will ever see my winnings. I will update my review if I eventually get paid, but until then, I won't invest any more money.
After two weeks, they finally resolved my redemption issue. However, my balance was confiscated, my account closed without explanation, and they won't respond to my inquiries. There’s a lack of transparency, so I advise avoiding this casino. It could help others if the gambling commission intervenes.
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