Review Time
They will take your money, but don’t have the merchandise! After asking for an update on delivery 10 days after they charged my account, Garry Egan replied they don’t have the items in stock. I asked to get reimbursed. 20 days later, still waiting. Their website still shows the item in stock. Not an honest business.
I had a fantastic experience with Roofing4us! The prices were competitive, the delivery went smoothly, and the customer service team was very helpful.I am satisfied with the service from here. I’ll definitely recommend them to others.
This company advertised a product as in stock when it was not. Then they tacked on a $100 shipping charge for a single bundle of shingles. After a week, it wasn't shipped. That's when I called. They promised a refund within 12 to 14 days. We're getting on to 20, and they no longer respond to my requests for information. Looks too me like a bait and switch, then delay scam. I'm not pleased with this company. Don't risk you money. My next step is the BBB and an open request for my refund on their facebook page. Very poor business practice here.Well. The responses and the refund finally came. I'm glad for that, but it doesn't change the issue. Action followed my review. Had the action came before the review, I would have given a better response. This company must learn better communication skills. Customers should not have to resort to review sites in order to gain decent treatment and response times.
Terrible experience. Roofing4US operates under another name too. I found a great deal on greenhouse H-channels on their website, but when I requested a quote, it was over $100 more than the email qouted price. The shipping cost was outrageous! So, I decided to buy directly from the website. My mistake was calling back Gary Egan and being upfront with the pricing discrepancy, who provided the quote—I mentioned that it was cheaper to buy online through their own site. The next day, he emailed me stating they couldn't honor the online price that i had already purchased the items and that it would cost about $150 more. They refunded me but What a dishonest company—if they can't stand by their own prices, especially when the error is on their end.LOST CUSTOMER and LOST FUTURE BUSINESS!
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