rowlandspharmacy.co.uk

2.5
2.5 Based on 21 reviews

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a ...

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Average Rating

2.5

/
5

21 Reviews

5 Star
42%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
54%

All Reviews

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Review Time

Emma Lawrence
Our family has been using this pharmacy for quite a few years with no issues. However, the new pharm

Our family has been using this pharmacy for quite a few years with no issues. However, the new pharmacist is brilliant, we've been in a few times with minor illnesses and she has sorted quickly. Also, a prescription issue for my daughter, was sorted very quickly between the pharmacy and my GP. I would definitely recommend.

5
Date of experience: Feb 15, 2026
Fiona Anderson
Very helpful, kind and compassionate staff who go above and beyond to provide an excellent service.

Very helpful, kind and compassionate staff who go above and beyond to provide an excellent service. So impressed that my mother changed to this chemists. Fast and prompt supply of medication.

5
Date of experience: Feb 13, 2026
Leanne Platt
I attended the Alberta branch in East Kilbride this week and I was delighted with the service. I was

I attended the Alberta branch in East Kilbride this week and I was delighted with the service.
I was seen right away by the pharmacist Freeda who had a very caring and professional manner.
After a short consultation she was able to prescribe me some antibiotics.
I thought the service was great quick and easy. Saved me fighting to get a docs appt. I was very grateful they were able to help me. I will be recommending this pharmacy to everyone.

5
Date of experience: Feb 13, 2026
Kathleen Smith
Lack of empathy and professionalism from staff

The staff displayed a troubling absence of empathy and professionalism. I was misled over the phone due to someone’s lack of knowledge, which resulted in missed medication. I will be switching pharmacies.

1
Date of experience: Dec 11, 2025
Russell Fisher
Ongoing issues with repeat prescriptions

Whenever I try to order a repeat prescription, it fails to reach the doctors. I’ve confirmed with them that they haven’t received it. Now I'm on my last day of medication, despite ordering it last week. I’ve made multiple calls today with no response.

1
Date of experience: Dec 10, 2025
Kara Barnes
Repeated issues with prescription orders

Every time I attempt to order a repeat prescription, it fails to reach the doctors. I confirmed with them that it hasn't been delivered. I'm down to my last day of tablets, even though I ordered them last week. I've called multiple times today with no response.

1
Date of experience: Dec 10, 2025
Increase Reed
Incredible pharmacist saved the day

My partner suffers from severe asthma, and his prescription was suspended without notice. When I contacted the pharmacy for an emergency inhaler, they couldn’t provide one, but the pharmacist took the initiative to speak with the doctor, resulting in an emergency prescription and appointment. I’m extremely grateful for their help!

5
Date of experience: Dec 09, 2025
Disappointing experience at the hospital pharmacy

I purchased two items at the hospital today but was not offered a receipt. I thought the prices were high and later discovered I was overcharged by more than five pounds! I raised this with the staff, who refunded me but offered no apology or explanation. I have my thoughts on this!

1
Date of experience: Dec 05, 2025
Lelelu91240
Wonderful pharmacist experience

The pharmacist I consulted today was exceptional (I regret not catching her name). I woke up with severe throat pain, and it turned out to be tonsillitis. The pharmacist prescribed antibiotics and was very thorough and caring, explaining everything clearly and monitoring my condition. I called the pharmacy at 10 am, and she managed to book me in for 10:30 the same day. I’m very satisfied with this service.

4
Date of experience: Dec 05, 2025
Giovanni
Outstanding, knowledgeable service

I visited the pharmacy today with an eye issue and concerns about my baby. I was assisted by a staff member who was incredibly helpful and reassuring. After previous negative experiences at other pharmacies, it was refreshing to encounter someone so knowledgeable and kind. A big thank you, as I will be using this pharmacy from now on.

5
Date of experience: Dec 04, 2025

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Business Details

  • Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy.

    With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide.

    You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communitiesSee more

  • email patientexperience@rowlandspharmacy.co.uk
  • call 01928750548
  • language https://www.rowlandspharmacy.co.uk

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