Review Time
Runnractive socks are a solid pick for both workouts and everyday use. They offer a secure, comfortable fit without feeling too tight, and they hold their shape well even after multiple washes. Great quality overall, backed by dependale service.
The products are decent quality - if they arrive! I have tried numerous times to contact the company about a non-delivered item but there has been no response. The shorts I have had delivered are good - shame about the missing top in the same order.
No Excuses GuaranteeWrong size? Swap it, no questions asked. This is not the case, I bought the size i usually buy which is an XL they are definitely not european XL more like a medium when I asked about swapping them for the next size up they told me it came under their change of mind policy and therefore could not be swapped but offered me a deal where I could buy another pair at a reduced rate. (No Excuses Guarantee) I don't think so
Trying to contact support to arrange a return, but no response. Based on other reviews, this seems the norm. They also state on the website that there are no refunds, which I'm sure is against UK consumer law. Shorts seem poor quality, and the print has a fault. I have now raised a dispute with Shopify, and I’m about to submit a chargeback request with my bank.
Still waiting for my shorts after 2 months, they are now ignoring my request for more information eg delivery or refund. I think I have been scammed. UPDATE It's now 3 months and still ignoring my requests for a refund they also flagged this review as defamatory obviously they don't want consumers to know they are being scammed
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