Review Time
Avoid this seller; seek better service elsewhere. I can't speak to the product quality since they rely on a poor shipping service that failed to deliver our order twice. They have a contract with the shipping companies but did nothing to resolve the issue. Choosing an unreliable carrier and then blaming us for the problem is unacceptable. Our child is left without his Christmas wish, despite ordering well in advance. This seller does not deserve anyone's business due to their subpar service and lack of accountability.
Don't waste your time. Choose a company that values customer service. I can't speak to the product quality, as they ship with a unreliable carrier and we didn't receive our order. Twice. They have a contract with the shipping providers, not us, and did nothing to help. If you use a terrible delivery service that fails to deliver, why would you try again? Then they shifted the blame onto us. Now, our child is without his Christmas gift, despite ordering well in advance. They truly don't deserve anyone's business due to their poor service and lack of effort.
I attempted to order two lightsabers from my address in the UK, and after two weeks of back and forth with the seller, I was finally informed that they do not deliver to my location. Their customer service is lacking, and based on others' experiences, it was likely a blessing that I couldn't place my order. I'm now looking for alternative suppliers.
I urge everyone reading this to AVOID this seller. They sent me a defective item and refused to issue a refund or replacement, only sending a part that hasn't arrived. The tracking number provided was invalid. I've sent countless emails, most of which went unanswered, and when they did respond, it took several days. This situation ruined my child's birthday, and I am now seeking a chargeback through my bank.
I ordered a new lightsaber, but I'm not convinced they even shipped it. Weeks have passed with no updates and no courier information. I am still waiting for my refund. Honestly, it feels like a major scam, so STAY AWAY. I've been told nothing but lies. If I could give them a significantly negative score, I would.
Steer clear at all costs. I purchased two items and have yet to receive anything. When I contacted their customer service, I was essentially told to resolve the issue myself. These were meant for my child's birthday in mid-April, purchased at the beginning of the month. Six weeks later, no items, no refund, and no assistance. Only use this seller if you want to be cheated.
If I could give zero stars, I would. My experience with this seller has been the worst. I've been trying to resolve issues with two faulty items since early 2024, which were Christmas gifts for my nephews. After they sent incorrect parts to fix the issue in mid-2024, I reached out repeatedly but received no response. Only after aggressive emails in late 2024 did they finally reply, claiming they would send two new items instead of parts. Guess what arrived a month later? More incorrect parts! I've sent pictures and tried reaching out through various channels. Their service is abysmal. I've even contacted consumer affairs, but they also couldn't get a response. Don't waste your money here; find a better seller who treats customers with respect.
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