Review Time
This review would have been 0, but you know how it works.The asbestos survey was booked weeks in advance, with follow up emails and messages from the company to confirm my availability.On the day, the visit was scheduled for between 1300-1700, with the person not arriving until 1800, with no call forward to arrange if this was convenient.The person had no plan of action on how he was going to conduct the survey and mentioned he would just have a quick look (£258)?When the survey at this time was declined, on the basis of no confidence in the persons ability to carry the survey out, his manger threatened me with a last minute cancellation fee.I think this paints enough of a picture.
From first enquiry to the finished job they were very good, polite did what the said they would do.I was kept up to date with progress and they even managed to fit us in early because we were local which helped pacify the neighbours.I would thoroughly recommend Safe Environment to anyone they were professional and knowledgeable and at the right price.Great Job!!
A shower of rubbish! Contacted them to ask for a cost of ceiling removal. Cost accepted and job agreed. I contacted them 40 prior to appointment as I had to cancel. They stated on the phone I must pay full price but might consider half payment when nothing is stated in their terms and conditions properly and explained in an email or phone call. The next day I get a call from one of their incompetent engineers stating that he was on route to attend, baring in mind I had already cancelled 20 hours beforehand. Are they stupid or just fools. Have they never read or heard of the Trade Description Act and the Consumers Rights no service means no pay. I will be reporting them to both of these and taking relevant actions to ensure they get their act together properly if they think they can survive in the business world. Stay away from them and use a professional outfit.Funny how the reply passes the blame back to me. You were informed 40 hours prior and unfortunately I do not run an inefficient company who do not update contractors and the systems you use thus giving you plenty of time to rearrange other works. At no point was a rescheduling of any appointment ever made and this is again your fault as you wanted to come a day earlier then scheduled and rang me to ask if you could. I stated “no” as we had cancelled the previous day!Inefficient management and poor communication. Therefore, the blames on you and don’t blame others for your unprofessional attitude and this ridiculous unprofessional reply you sent too.
Reading the reviews for this company it seems you get either 5 star service or 1star with nothing in between. We got the 1 star service. Garage roof removal booked weeks in advance with builder arranged to follow on with new roof. On the day they repeatedly kept putting the arrival time back until finally turning up at 8.20p.m. Was 10.00p.m. and dark by the time they left so too late to get builder on standby to board roof overnight which was tricky as garage used as utility room/ workshop. In the daylight the following morning we could see a paving slab had been damaged and a PIR light broken. Getting this company to respond to queries/complaints is impossible. In the end knocked the odd £54.00 off the bill, emailed to say why, and paid the balance. Still no response from them other than another email demanding remaining payment and threatening court action. We are sending the remaining £54.00 as can’t be bothered with any more hassle. To sum up, if it all goes well on the day I am sure you will be satisfied with this company but if it doesn’t you don’t have a hope of getting them to engage with you and you will either have to pay up in the end or get taken to court.
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