Review Time
I placed an online order, and today a delivery was supposed to be made to one of my addresses for a friend being discharged from the hospital. Unfortunately, the driver couldn't locate the place, even though delivery personnel have been there before. They didn't manage to deliver it. Instead of calling my mobile, they only rang my landline, despite being able to send texts multiple times to notify me about the delivery. This miscommunication has left my friend at risk of not receiving their delivery during the Christmas season!
Frustrating customers blocking the aisles with their chatter! Trolleys are positioned front to front, making it impossible to pass (especially in narrow areas). Do these people not realize their surroundings? I overheard conversations about personal matters, completely oblivious to others trying to navigate. When I attempted to get by, they looked at me like I was in the wrong. The worst part? One of them finally acknowledged my presence, saying, 'We should move, he’s disabled; it must be tough for him.' And just as I left, they all laughed. Why don't the managers address these disruptive conversations? It seems they only care about profits and not the customers! This has happened before, too.
I found a spatchcock rotisserie chicken that was a day past its sell-by date, which should have been removed from the shelf. The spring greens were damaged, and the potatoes often have rotten centers. When I reached out to customer service, the representative struggled with English, making communication difficult. However, the delivery driver was polite and helpful, which was a nice contrast.
Warning about the store in Charlton Riverside SE7. I would rate it 0 stars if possible. Racial profiling is prevalent here, which is shocking in this day and age. I was subjected to bag checks twice without any apology, and it was humiliating to feel judged as a woman of color. I have never experienced such treatment in my life. It's disappointing that the store focuses on the wrong people while ignoring real issues.
I appreciate the store for various reasons, but the customer service is declining. At the location I frequent, there are often no staffed checkouts, leaving self-service as the only option. The quality of food, especially cheese, has diminished, leading me to shop elsewhere. I prefer to ask for assistance, but staff availability is lacking. I'd rather have good service and quality products than be inundated with vouchers.
It's incredibly irritating to deal with oblivious customers blocking the aisles and chatting away! Their trolleys are obstructing passage, making it impossible to get through. I tried to navigate past them, but they just stared at me as if I were in the wrong. At one point, someone even remarked about me being disabled, and they all laughed as I left. Why doesn’t the management address these disruptive individuals? It seems they prioritize profits over customer experience!
If the management aimed to deter shoppers, they couldn't have done a better job. At the Wellingborough branch, there were long queues at the only two open checkouts while self-service sat unused. With the holiday season approaching, I will be opting for other stores.
There's a toxic culture among management at the Newton Abbot store. The assistant manager displays passive-aggressive behavior and tries to physically prevent staff from leaving when instructed. This creates a humiliating atmosphere daily. I would advise against working here unless you want to be treated poorly.
I am very concerned that the store allows razor blades to be purchased by anyone at the self-service checkouts, despite their own policy stating that buyers must be 18 or older. My young daughter was able to buy one and unfortunately used it to self-harm. The store has not taken responsibility, and this issue continues, posing a risk to vulnerable youth. This needs immediate attention.
Why can't the store fix their frustrating online app? After multiple calls and attempts to reset my password, I remain locked out. I have a Christmas order ready for click and collect, but I can't access the site to adjust it. Other stores don't have these problems, so why does this one?
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