Review Time
Similar to the others who left reviews I can confirm very shady business practices… I recently made a purchase from them buying 3 items (urchin, fire shrimp and blenny). The shrimp arrived dead. I filed a claim the same day I received the dead merchandise against their so called “guarantee.” They gave me store credit but want me to pay $45 to reship the replacement which is nearly as much as the cost of the shrimp. There are plenty of reputable line aquariums that stand by their product and don’t try to exploit customers and pay for their lack of quality and customer service!
Similar to the others who left reviews I can confirm very shady business practices… I recently made a purchase from them buying 3 items (urchin, fire shrimp and blenny). The shrimp arrived dead. I filed a claim the same day I received the dead merchandise against their so called “guarantee.” They gave me store credit but want me to pay $45 to reship the replacement which is nearly as much as the cost of the shrimp. There are plenty of reputable line aquariums that stand by their product and don’t try to exploit customers and pay for their lack of quality and customer service!
Last order I placed they charged for shrimp DOA. I let them know on website and because I did not sent picture on white background with hand written note the did not honor refund or credit. I will never order from them again. Charged me over $80 for a dead shrimp.
Last order I placed they charged for shrimp DOA. I let them know on website and because I did not sent picture on white background with hand written note the did not honor refund or credit. I will never order from them again. Charged me over $80 for a dead shrimp.
Just a heads up everyone. Don’t order from saltwaterfish.com. I have ordered some fish from them and I got a dead leopard wrasse due to shipping delays. I asked them to refund me the amount so I can go ahead and order a bigger wrasse and a few more additional thing. So basically I just bought MORE from them. So far I’m a little over $400 in with this company. The bigger wrasse arrived COOKED. They shipped it with to many heat packs and this thing was just cooked. I told them I don’t want them to reissue a fish due to their DOA to just give me a full refund for this $166 fish I just paid to be cooked alive. This company gave me $90 store credit and the rest cash refund…. I asked why? And they simply said cause of the store credit I was issued from the first one cause I wanted to buy MORE from them is now against their policy to issue me a full refund. DO NOT BUY from them. Simply put. I’m just taking a loss and never using them again and I’ll talk shit about them cause this isn’t right.
Just a heads up everyone. Don’t order from saltwaterfish.com. I have ordered some fish from them and I got a dead leopard wrasse due to shipping delays. I asked them to refund me the amount so I can go ahead and order a bigger wrasse and a few more additional thing. So basically I just bought MORE from them. So far I’m a little over $400 in with this company. The bigger wrasse arrived COOKED. They shipped it with to many heat packs and this thing was just cooked. I told them I don’t want them to reissue a fish due to their DOA to just give me a full refund for this $166 fish I just paid to be cooked alive. This company gave me $90 store credit and the rest cash refund…. I asked why? And they simply said cause of the store credit I was issued from the first one cause I wanted to buy MORE from them is now against their policy to issue me a full refund. DO NOT BUY from them. Simply put. I’m just taking a loss and never using them again and I’ll talk shit about them cause this isn’t right.
The first shipment was delayed three days and all fish arrive dead. I got a hold of the company and they sent new fish. However. All of the fish were anorexic and had disease. Within a day two of the three fish died. They sent another fish to replace one of the two and it arrived anorexic, and in worse shape than the first. Of course that fish died too. Over $500 worth of fish. I asked them to do something to replace the damages and they called me a liar and said they wouldn’t help me anymore.
The first shipment was delayed three days and all fish arrive dead. I got a hold of the company and they sent new fish. However. All of the fish were anorexic and had disease. Within a day two of the three fish died. They sent another fish to replace one of the two and it arrived anorexic, and in worse shape than the first. Of course that fish died too. Over $500 worth of fish. I asked them to do something to replace the damages and they called me a liar and said they wouldn’t help me anymore.
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Saltwaterfish.com is your choice for the best Marine Fish, Corals, Invertebrates, Live Rock and Supplies. Saltwaterfish.com also has Forums, News, and Advice for saltwater fish hobbyists. With a 15 Day guarantee and over 18 years in business, saltwaterfish.com is the place where hobbyists go for quality marine life.
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