Review Time
Customer service was wildly unhelpful. They tried not to refund me all my money. At first they were only refunding me a small portion of my purchase. I had to email them over and over again before they gave me a full refund. I would not purchase from here again.
First of all, the sizing was way off. I ordered a medium, which is already a size up for me, and the top was practically falling off my chest. So, I had to get a larger size. I emailed customer service to start an exchange. They have the worst customer service ever. I can’t even explain. They don’t answer for 7 days. Then, they offer an exchange by giving you a “proposal”: you keep the old one and they send you an invoice so you can buy the other size one and only pay for shipping. I’ve literally been waiting on this invoice for over a week and a half but they don’t respond and keep telling you to “wait for the update”. It’s ridiculous, don’t order from here. The bathing suit you get won’t fit and when you try to return it or exchange it, they stall you out of your money. I am so angry and will be contesting the charge. I would sue them if I could.
The pieces are beautiful and check out was easy but I could not apply both the S20% off code and the New10 discount code at the same time, it only allowed the first one which was disappointing. Also, please keep your sizes in stock! I forwent the tankini I would’ve preferred because there were none available in my size. Still many other beautiful options to choose from though. Thanks!
I have to admit they do have cute sets but when I got them they looked off and kind of cheap ( for the pricing it's a little bit weird). Despite having purchased them one size bigger than I usually do ( I'm an L and I bought XL, which only a few of their tankinis offer) they did not fit. And yes I did look at their sizing. And what was even weirder they fited differently even though they were the same size? So even after seeing ads and sponsorships with plus sized models I couldn't find that inclusiveness in their store and I wasn't even plus size (I'm just Curvy). And after all that I tried refunding the items, first of all they respond very slowly. I had to go back and forth a lot with waiting times as long as a whole week. Also each time a different person responded? Idk so it took more than a month for them to offer me store credit or give me two other sets. No refunds ( oh they did offer me a refund but only 10 $, not even close to the 66€ I paid) so I wouldn't recommend them if youre curvy or even a bit over the weight standard since it's a 50/50 chance for their sets to fit you completely and for the quality I don't think it's worth it. I don't support shein but you can get the same quality there.
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