Review Time
Oh dear, my wife & I had such high expectations. The table was ready on time albeit a little cramped, the staff were busy but pleasant. The disappointment was the food & presentation. When the Branziono came it was in a clear sealed plastic bag (the cooking method I guess). After being shown this in it's sealed state I wan informed that it was to be taken away to be opened (ok fair enough, but not quite what I was expecting). It was then presented to me in the same bag but ripped open ?? I asked for it to be removed from the plastic bag altogether and presented on my plate (so that I could put my side orders on the side of my plate!) The waiter kindly took it away for the second time & did this. However, by this time my wife's meal was almost cold. In the end it turned out to be mediocre food, poorly presented and highly priced. You would have to work hard to convince us to go back -
I was having only good opinion about San Carlo in Liverpool, but after today’s experience in Manchester i will never come back. My partner despite confirming 4 times with waiters she’s intolerant to gluten, and dairy received… regular pasta- instead of gluten free. After 15 minutes she was already in pain in their toilet, for next couple of days her life will be a painful struggle. They’re lucky it wasn’t allergy, and reaction wasn’t fatal. In 2025 with such a knowledge around intolerances to make a mistake like this, is simply unacceptable.
We hired the private dining for an 18th and I can't compliment the restaurant and staff enough.Natalia in the bookings team went over and above to accommodate our dietary requests and on the night, Darius looked after us fabulously.The food all came out together and was faultless.The room was great
Well where do I start? It was a complete catalogue of errors from start to finish. We arrived from Leeds staying in Manchester for the weekend, very excited. Looking forward to dining in San Carlo. It was busy with a nice vibe - then we ordered our food 🙈 we ordered starters & mains. The food arrived - all the mains, no starters. We sent them back. The starters eventually arrived, king prawns in a tomato sauce. There was so much salt in the dish it was inedible - sent back. Tempura prawns were terrible, thick soggy batter - sent back. Starters came again still inedible, sent back. Then the mains came. My chicken principessa (which I’ve had many times before but in Leeds & always nice) was not nice. The sauce was congealed - it was obviously kept warm whilst we waited for our starters which we should have received in the first place. My friend had a seafood platter & the scallops weren’t cooked throughly! She is a chef & couldn’t believe it. Everything went back, we had lost our appetites by this point so had very little to eat. Extremely disappointing evening. We had wine which was the only thing to fill our stomachs and we were charged for that & we paid but in hindsight San Carlo should have offered this to us as complimentary or we should have refused to pay. The prices are not cheap but you would expect to get a far better service & edible food. Adriano from the Flying Pizza in Leeds (the good old days) would never have allowed this to happen! A complete shambles of a night. I’d like to say a comedy of errors but we certainly weren’t laughing
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San Carlo is an award winning restaurant group with restaurants in Manchester, Birmingham, London, Liverpool, Bristol, Leeds, Leicester and the Middle East
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