Review Time
I encountered a small issue while registering the warranty for my fountain pen. To my surprise, an email sent late at night received an immediate and impressive response from the support team. Truly outstanding service! The fountain pen was intended as a complement to the rollerball pen I gifted my grandson, who is balancing university studies with practical work in Building Survey. These pens have proven to be a tremendous asset, receiving endless praise. Clearly crafted with attention and care, they offer exceptional value, and engaging with the company is a delight.
I faced a minor hiccup while attempting to register the warranty for my fountain pen. To my astonishment, an email sent late at night received an immediate and impressive reply from the support team. Truly remarkable service! The fountain pen was meant to complement the rollerball pen I gifted my grandson, who is juggling university studies with practical work in Building Survey. These pens have become invaluable, garnering continuous praise. Clearly, they are made with care and attention, providing excellent value, and interacting with the company is a pleasure.
The customer service I received was top-notch, and after years of searching for replacement cartridges for my beloved art pen, I found the cartridges from this company to be perfect. I am very pleased and wish I could share this with all the other art pen enthusiasts out there.
My wife's pen, which was replaced under warranty, developed a twist mechanism fault. I reached out to the company for assistance. After discussing the issue, I was thrilled to receive another replacement, which was sent promptly. Many companies are less than helpful in such situations, but the company truly excelled with their customer service. Great outcome - thanks to the support team.
I had a small issue registering the warranty for my fountain pen, and I was amazed at the instant response I received late at night. The customer service was truly impressive! The fountain pen complements the rollerball pen I purchased as a gift for my grandson, who is balancing university studies with hands-on work in Building Survey. These pens have been a fantastic asset, receiving endless compliments. Clearly designed with care and thoughtfulness, they offer great value and are a joy to deal with.
I recently acquired a fountain pen from this company, and I’m truly impressed with its quality, elegance, and customer service. Their support team helped me find the correct ink cartridge refill when I received the wrong one from an online recommendation. Overall, I’m a very happy customer.
This company is truly exceptional. I have used my pen for many years, and it writes smoothly and is well-balanced. Along with the lovely packaging, I received a replacement cartridge and a small spring. My late husband gifted me one of their pens, which I cherish; however, it came apart in my bag, and I lost a piece. I contacted them, willing to pay for the replacement, but they sent me a beautiful new pen instead. The customer support is wonderful, with kind and thoughtful communication. Many thanks to the company.
I recently bought a medium nib pen, and while the pen itself is good, it bleeds more than I expected for that size. I contacted customer support to request a replacement with a fine nib, which costs the same. Initially, they agreed, but then they refused without explanation. I found this very unfair. The customer support in my case was unhelpful, so I have to return the product.
I first bought a fountain pen from an online platform and was very pleased with its performance—great feel, smooth writing, and beautiful ink flow. I reached out to the company with a question, and the customer service I received was beyond my expectations! The representative was quick to respond and provided thorough information. Thanks to her clear instructions, I was able to resolve my issue easily. Impressed by the product, I ordered another fountain pen and a rollerball. I'm a very satisfied customer and wholeheartedly recommend this company and their products!
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Scriveiner London was founded by successful entrepreneurs Yanning Li and her husband Justin Lowes, who have lived in Asia, North America, and Europe. They subscribe to a lifestyle of 'luxury minimalism'. They believe in owning fewer possessions — but those possessions they do own are of the finest quality and supremely fit for purpose. This mindful practice, less wasteful and more environmentally conscious, is a founding principle that guides their strategy for growing the Scriveiner range.
The couple identified a gap in the market for a British brand of high-quality pens and accessories designed as luxury items and sold at affordable prices. In creating Scriveiner, their work together has resulted in the design and manufacturing of their ‘Classic’ pen range; an identifiably British product that has captured the imagination of discerning consumers across the globe.
Designed in the UK and launched in 2019 via online distribution channels, the
Scriveiner range became the Bestseller in its category on Amazon USA over the Christmas period in each of the following four years. Scriveiner has sold more than 1 million pens worldwide, to hundreds of thousands of customers. As well as achieving success online, Scriveiner is now available as a Premier Fine Writing Partner in all USA Office Depot stores.
In 2023 it was announced that the company has been awarded the most prestigious business award in the UK – the King’s Award for Enterprise. This award is a direct result of the quality of our products and is a testament to the incredible success we have achieved.See more
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