Name: scruff.com
Telephone: 000000000
Rating: 1.5

Filtered Reviews

Filter Reviews

Review Time

Any time

This month

Last month

This year

Last year

Blake Kelly Guest

9 months ago

Unjustified Suspension and No Support Response

My account was suspended without explanation, and after three emails over several days, I’ve received no response from Scruff’s support team.I’ve reviewed the community guidelines and see no reason for the suspension. The lack of communication and transparency is incredibly frustrating for a platform that claims to value its users. I’m disappointed in the handling of this situation and hope Scruff improves its customer support processes.

Date of experience: Jul 05, 2025

Melvyn Parker Guest

10 months ago

Crippled

Scruff could be the premium gay dating app but it's choked itself to death. Expect no users online in your grid. About 80% of users make a profile, see it's a dead and leave. Scruff have done nothing to fix this problem and they have years and years to beat the competition.The international section made sense when it was a new app. To make it app look busier -- its just a waste of time now. No point in chatting to someone 11000km away.Buying a membership is useless because the guys are not online. Most people you message will never return and the profile is abandoned.The ones that actually use the app, you'll get 70-80% replying.In 15 years I have had 2 meets from Scruff (thats how bad and abandoned it is). I had no meets with a paid membership.The good thing is your messages are delivered and the app works. It's been crippled to uselessness.For Scruff to have any chance of success these need to change:- more profiles on the grid- shorter time that the users remain on the grid- allow blocks (another crippled feature)- focus on close to you not 11000 km awayThere must be enough active free users to make a membership worthwhile. Messaging abandoned profiles is a waste of time.As long as they continue the formula of make people think they will meet someone, take their money and hope they forget to cancel; the app is doomed.