Review Time
I ordered “500 thread count organic cotton sheets” from New Season. They are definitely not what was advertised altho they did arrive quickly. They are so thin I can see my hand through them and they feel scratchy. 500 thread count should mean a thick sheet (thread count measures the density of threads per square inch). They are not replying to my emails requesting a return at all.
My original order came with one duvet cover that had a hole in it. I reached out to customer service via email and phone, and did not get a response for 3.5 weeks(!). However, they eventually did get back to me, and sent out a replacement immediately. The replacement one was in perfect condition.
I have ordered from SeasonTex several times … many years ago. They have the most beautiful bamboo duvet cover sets. (Exceptional fabric for sensitive skin.)Recently I ordered two new white king bamboo duvet covers. One order arrived quickly and seamlessly but with the second order there was a mix up and I received the wrong item. I emailed the company and they responded within 48 hours. SeasonTex shipped out correct item immediately and I was so impressed with their customer service that I wanted to write this review. Good customer service is everything to me.Many thanks to SeasonTex and I will continue to purchase bamboo products for myself and also for gifts. 🇨🇦❤️
I only received 2 of three sheet sets that I ordered. Customer service got back to me & is now preparing to send me the third sheet set!! I am very happy & the sheets that I have received are very nice!! Soft, comfortable, great colours, & good quality!!!!
Don't use this company!! We never received our Sheets, but they charged our Visa. I followed through, many unanswered emails and voicemail. I called one last time when a guy answered, he didn't mention name of Company. I asked him if I had New Season he reluctantly said yes. I told him about not receiving the sheets, he out me in hold and then a female came on..The female said she would refund the order. I told her if she didn't call me back to confirm I would contact the BBB! It's been six days and still no sheets delivered. Total scammers! We ordered sheets from a reputable company. *** Avoid this place!!!
I found the most beautiful bedding and ordered it. Quickly after i ordered it said the item shipped and gave me a tracking number. I have been checking the tracking number for over a week and a half and the Canada post website says we have no item associated with that tracking number. I’ve emailed the company twice with no response. I am super frustrated. Hoping this was not a scam and the company can pull their crap together and respond and deliver the product that i paid for. Terrible terrible experience.
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Luxurious bedding collections are made from pure cotton, linen, bamboo and more. Our sheets, duvets, duvet covers and comforters will certainly find a match for your home decor.
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