Review Time
The delivery driver was unhelpful. Despite having plenty of space to offload just two items, he chose to complain about what he was not allowed to do instead of completing the delivery. I had no option but to cancel the order.Just a week ago, I received another delivery from your company with many items, and the driver had no issues offloading them. However, when I called the Sutton branch to cancel this order, the person I spoke to, named Andy, showed no interest in resolving the problem. His response reflected very poor customer service.If your company is unable to deliver just two items, perhaps you shouldn't offer delivery services at all.
The delivery driver was unhelpful. Despite having plenty of space to offload just two items, he chose to complain about what he was not allowed to do instead of completing the delivery. I had no option but to cancel the order.Just a week ago, I received another delivery from your company with many items, and the driver had no issues offloading them. However, when I called the Sutton branch to cancel this order, the person I spoke to, named Andy, showed no interest in resolving the problem. His response reflected very poor customer service.If your company is unable to deliver just two items, perhaps you shouldn't offer delivery services at all.
As a tradesman, I use Selco daily.I experienced an issue with some roof felt and sent an email to the store. Within the hour, I had a phone call from Liz offering a replacement and a refund. I cannot fault the service - absolutely outstanding!Thank you Liz - you were fantastic.
Outstanding Customer Service from Helen at Selco Crayford! ⭐⭐⭐⭐⭐I cannot praise Helen at Selco Crayford enough for her exceptional customer service! From start to finish, she was incredibly friendly, professional, and efficient. She did exactly what she promised, ensuring everything went smoothly and stress-free. Her attention to detail and willingness to go the extra mile truly made a difference.A big thank you also to Danny, who took my initial call and arranged the delivery—he was polite and helpful. Unfortunately, my experience with Ricky was not as positive, as he came across quite abrupt.That being said, Helen’s five-star service more than made up for it. She is a true asset to Selco, and I highly recommend dealing with her for a hassle-free experience. Thank you, Helen!
Gary driver from Camberley was lovely and very helpful one of the best delivery drivers I have had the pleasure to deal with in many deliveries .. explained products and details of I needed anything else .. advocates for your company and great first impression for your customers
As a tradesman, I use Selco daily.I experienced an issue with some roof felt and sent an email to the store. Within the hour, I had a phone call from Liz offering a replacement and a refund. I cannot fault the service - absolutely outstanding!Thank you Liz - you were fantastic.
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At Selco Builders Warehouse, we’ve got stacks of stock from top trusted brands, all at exclusive, low trade prices. If you’ve been looking for building materials and timber supplies for your latest project, we’ve got it at Selco.
Our branches are open 7 days a week, with all the products you’d expect from your local builders’ merchant or timber merchant. Whether you’re a builder, carpenter, electrician, plumber, decorator, landscaper or business of any kind, you’re in good hands - we’ve been serving the tradespeople of the nation since 1895 and have grown our network to 75 branches and counting.
As well as thousands of products lining our shelves, we’ve got a free Click & Collect service so you can pick up your goods at a time that suits you, or you can have them sent straight to site with our free Click & Deliver service.
In each of our branches you’ll find a range of trade services designed to make your job easier, including paint mixing, brick matching, sheet material cutting and free kitchen designing – we’ve even got in-branch cafes for you to grab a builder’s brew and a bacon sandwich before the day ahead. And don’t forget about our Special Orders service – if we don’t currently stock a product you’re looking for, we can usually source it for you. Our friendly team are always on hand to help you with anything you need to make your visit a positive one!
So, pop into your local branch and speak to one of our colleagues about signing up for a Trade Card today or apply for one online through our website. Selco, it’s where the Trade go! See more
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