selcobw.com

That store costuner servive is wery poor is not first time i feal like that tore dont give deam abou

IIs not the first time I feel no one gives a damn about customer service there! I'm a small business! I try to avoid that store! But some products you can't get other places but that customer service.

Date of experience: Apr 17, 2025

Placed first order

Placed first order, they sent damaged wood, I called them they agreed to replace it they told me to dispose of the old wood, then they called me and said they wouldn’t have asked me to throw the old pieces away. This company is ridiculous.Following a house fire we had to have some fencing replaced as part of the works I placed a wood order and arranged for a fencer to replaced the fire damaged sectionsSecond order Didn’t deliver it, no communication from selco just took my money then didn’t deliver so now I have to go and buy wood from somewhere and rearrange the fencer Selco are too inconvenient for my needs and I’ve decided to make a complaint and not use them again. This way they can’t let you down anymore

Date of experience: Apr 15, 2025

Selco Ashton

Selco is good store , you can get what you need under one roof , staff is very friendly too , Andy is the man in Ashton brunch, good wisher from M&S builder

Date of experience: Apr 10, 2025

Shocking Treatment by Manager at Staples Corner Branch

I’ve been a loyal Selco customer for over three years and have spent more than £1,000 in the last month alone across different branches. I usually find Selco’s staff extremely helpful—especially at Honeypot Lane—but a recent incident on 08/04/2025 at the Staples Corner branch has left me traumatised and seriously questioning my loyalty to the brand.I arrived around 17:22 needing ten MDF boards cut. A staff member named Makbul was polite, professional, and clearly knew his job. We were nearly done by about 17:50 when another customer came along. Shortly thereafter, the manager, Aswad, appeared. Without so much as a greeting, he began shaking his finger in my face, ranting that I shouldn’t come close to closing time with so many cuts. His hostility and dismissive attitude were so shocking that everyone around us froze. Instead of simply explaining any policy about late cuts, he treated me like a nuisance and abruptly told Makbul to stop helping me.I tried to remain calm and even offered to let the other customer go first. However, Aswad continued to raise his voice, which only increased my anxiety. Eventually, he stomped off, and thankfully Makbul finished my cuts by 17:59. I paid at 18:02, loaded the boards, and sat in my car shaken and in tears—truly never expected this from a store I’ve trusted for years.I understand there may be rules about cutting services near closing time, but the problem lies entirely in the manager’s delivery. The manner in which Aswad spoke to me was demeaning and completely out of order. No customer should be subjected to such aggression and disrespect.Given this experience, I feel compelled to share my story so that no one else endures a similar ordeal. This manager’s behaviour was alarming, and I’m disappointed that Selco would allow someone like him to hold such a position. I genuinely hope Selco takes swift action to address this, as I won’t be returning until I see evidence that they’ve dealt with the issue.

Date of experience: Apr 08, 2025

Good service and products

Date of experience: Apr 06, 2025

Very helpful staff and knew exactly…

Very helpful staff and knew exactly where what I wanted was in store

Date of experience: Apr 05, 2025

The bad service ever

The bad service everI returned an item, they took 50% from my money This is a scam

Date of experience: Apr 03, 2025

Staff at the (Chelmsford) store…

Staff at the (Chelmsford) store actually asked me if I needed help, which I did, the proceeded to help me. I was having materials (timber) delivered and was anxious to get useful lengths with minimum waste. I discussed this at length at the counter, crossed my fingers and hoped the staff knew and understood what I was babbling on about.The delivery duly arrived a couple of days later ( albeit without a promised heads-up call from the driver). I was very pleasantly surprised, the whole order was correct, the timber was of good quality and in the agreed lengths, so copious relief my end. All in all a rare positive experience. The delivery driver was very polite and professional, offering to help me with handling the materials, which as it happens, I didn’t need. It was like a trip back to a by-gone era, when folks cared.

Date of experience: Apr 02, 2025

Staff at the (Chelmsford) store…

Staff at the (Chelmsford) store actually asked me if I needed help, which I did, the proceeded to help me. I was having materials (timber) delivered and was anxious to get useful lengths with minimum waste. I discussed this at length at the counter, crossed my fingers and hoped the staff knew and understood what I was babbling on about.The delivery duly arrived a couple of days later ( albeit without a promised heads-up call from the driver). I was very pleasantly surprised, the whole order was correct, the timber was of good quality and in the agreed lengths, so copious relief my end. All in all a rare positive experience. The delivery driver was very polite and professional, offering to help me with handling the materials, which as it happens, I didn’t need. It was like a trip back to a by-gone era, when folks cared.

Date of experience: Apr 02, 2025

Never let them cut sheets

Never let them cut your sheet materials in store. Despite that they can’t get your exactly provided measurements,THEY CANNOT EVEN CUT SQUARE! Tried multiple stores in London and everywhere the same! Just refining the materials and you end up wasting your time or even money. Not even single time or single cut was right.

Date of experience: Apr 02, 2025