Review Time
you guys are the worst customer service ever.... and the worst rental app ever ... I wish I have never heard about your company... and I'll do my best to legally get my rights from you guys.. and every platform will have my commitments on you. no wonder your app is rated 3.4 on the app store.
WARNING – My experience with SelfDrive Mobility in Bahrain.I have been renting a car from this company for around 7 months and always paid on time. Recently I was delayed only 5 days because the banks were closed due to the war situation.Without any warning, the company remotely disabled the car while I was outside on the road. The vehicle suddenly stopped working and I was left stranded. This happened while war sirens were going off, which made the situation even more stressful and unsafe.When I contacted them, I was simply told that nothing could be done.Because the car was disabled from their system, I had no way to move it and it ended up blocking someone’s garage. I informed them and sent video proof of the situation.Policies are understandable, but basic customer support and communication should come first. Disabling a vehicle remotely without warning and leaving a customer stranded is not how a professional company should treat its clients.A simple call, a warning, or even temporary support to move the car to a safe place would have been the responsible way to handle the situation.I’m sharing this so others are aware and so the company can hopefully improve how they treat their customers in situations like this.
you guys are the worst customer service ever.... and the worst rental app ever ... I wish I have never heard about your company... and I'll do my best to legally get my rights from you guys.. and every platform will have my commitments on you. no wonder your app is rated 3.4 on the app store.
Self Drive does not return the deposit. I will not recommend this App for booking car rental. This is my personal experience. (My agreement No 2002330 ended on 23/April/2025 for the Ford Territorry car No. 149473) They have not yet returned 100 BD deposit.
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