Review Time
Initially the service was fine. However a few weeks after my repair, my cover screen stopped working. I brought my phone to another unbreakifix location where they informed me that there is a bracket holding down the flex cable for this phone and he suspects they forgot to install they for me. When I called the location for my original repair, they said that there is no bracket for the flex cable and that there was nothing they could do for me.
Starting the claim went pretty great!! The process was smooth and simple from start to finish. Had no difficulties with choosing and scheduling an appointment with the nearest location, and the experience with the technician was super great as well!! They called to confirm the appointment and once there, easy to check in my device, the technician let me know the estimated time and pickup went smoothly as well!
I required a screen protector replacement under warranty. However, they asserted they were out of stock for the protector and opted to replace the entire screen instead. They failed to return the original parts as mandated by regulations.
The claim process was straightforward and fast. I located a certified repair shop nearby and arranged an appointment. My phone was fixed with genuine parts in just a few hours. The staff was extremely friendly and supportive, providing same-day service.
I submitted a claim after losing my phone. While the response times were adequate, I think it's unreasonable to pay a monthly insurance fee plus a large co-payment for a refurbished device. Additionally, the replacement had a damaged ultra-wide camera.
It feels deceptive. My plan gets put on hold due to payment issues. After weeks of investigation, they reactivate my plan, but this has been a recurring problem, leaving me with a broken phone. I would advise caution with this plan and suggest exploring other options.
I submitted a claim after losing my phone. The response times were prompt, but I find it unfair to pay a monthly insurance fee and a high co-payment for a refurbished device, especially since the replacement had a damaged ultra-wide camera.
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