Review Time
An outstanding service with top-notch technical assistance. After acquiring the printer, they assisted me in locating the appropriate consumables. A year later, they also aided me in addressing printer maintenance concerns. The technical support is quick, and a special thank you to the representative for her prompt and helpful replies.
I have had my Qidi Q2 printer for 2 months now and I am super happy with it.
99% of the prints are successful and when they are not is most likely user error.
Engineering material work well with the heater chamber which is the reason why I went with this.
I had zortrax, ender, bambulab x1c…
But this is just another level.
It works.
It has its little glitches but what matters the most is reliability and print quality which are definitely there.
Another major plus over bambulab for example is how prompt the technical support is.
I had a broken nozzle which caused hotend and fan damage. This could have been an user error but the support didn’t ask any questions, logs or videos…they just shipped out replacement parts within 2 hours of receiving my email.
Keep it up guys…thanks for existing and keep on improving your products and you will take over the market as you deserve!!!
I recently faced a problem with my printer when the motherboard failed. I reached out to the support team and received assistance from a representative. Her support was outstanding. She replied to my request quickly and walked me through a straightforward diagnostic process to identify the issue. Once it was confirmed that the motherboard was defective, she managed the warranty claim efficiently and without complications. A replacement motherboard was sent out promptly. Thanks to the representative's professional and supportive demeanor, what could have been a frustrating experience was handled smoothly and swiftly. I highly recommend this service, especially if you have the chance to work with her.
I appreciate the outstanding service from the team, especially the representative! My printer issue was identified and fixed in no time. The support team got back to me within a few hours, ensuring I was never left without assistance, and they followed through until everything was perfectly resolved. Keep up the fantastic work!
I would rate this as zero stars if I could. I received a 3D printer as a gift and faced endless issues right from the start. The automatic leveling feature didn’t function, and the manual screws are poorly designed, stripping easily. Despite numerous online resources, including forums and videos, I could not get the bed level, even after trying various methods. This experience has been incredibly disappointing and ruined my holiday. I will not be returning or recommending this service.
If I could, I would rate this experience with zero stars. I received a 3D printer as a gift, and it has been plagued with issues from the start, including a malfunctioning auto leveling system and inadequate manual adjustments. Despite consulting numerous online resources, I couldn't get it to level properly, ruining my holiday spirit. I strongly recommend avoiding this company, as I will not be returning or recommending them to others.
After two years with this printer model, it has consistently failed to meet expectations. The previous model I used produced decent parts, but this one struggles even with basic materials. I've encountered numerous failures, and attempts to resolve the issues through support only led to more frustration. I have lost all faith in this brand and their support team, and I advise others to avoid it.
While the products may not be the absolute best available, they consistently perform well. The support staff is very helpful in resolving any issues. Their printers are designed to be adaptable, and the filaments print effectively without tangling.
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