Review Time
My mattress topper was sent to the wrong address, and the delivery service acknowledged their mistake. However, the service I received from the company was completely lacking—no response whatsoever. It's disappointing to see such poor service from a large organization; even a single email would have been appreciated.
My mattress topper was delivered to the wrong address, and the delivery service admitted it was their fault. However, the response from the company was nonexistent—absolutely no communication at all. It's disheartening to experience such poor service from a well-known organization; even a single email would have been appreciated.
Quite disappointing; the mattress topper didn't match what was shown in the video. The video depicted a waffle-like material underneath, and it certainly isn't as padded as suggested. It feels flimsy and resembles a duvet more than a mattress topper.
I was very disappointed—it was too small for my bed! The quilting was irregular, and it was lumpy and thin at the ends. The pictures were misleading. They agreed to a refund upon return, but I still have to cover return shipping, which frustrates me since it feels faulty and unfit for purpose.
I ordered a duvet set and, upon receiving it, found it to be of very poor quality. They offered me a 25% discount, which I turned down, and then a 50% discount, which I also rejected because I had no intention of using the item. No returns label was provided; instead, I was given an address for returns and told to send a proof of postage. I returned it via tracked post, and once tracking showed it was delivered, I contacted them with my receipt. However, one digit of the postcode was incorrect on the receipt, even though the parcel was labeled correctly. They claimed they never received it! The post office confirmed it was sent to the correct address. This company seems to be trying to evade responsibility! After I pointed out the postcode issue, they finally processed my refund.
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SeventhStitch is a Brand Registered under Trade Mark UK00003330482 For Exclusive bedding and home textile products. We offer a wide range of complete Bedding sets which include Duvet cover set, Fitted sheet, Flat sheet, Mattress protectors & Towels. These come in Fine organic cotton and being manufactured and stitched at our state of the art units. We believe in maintaining the trust and supplying quality products to our valuable customers as per their exact requirements. Our customers are our main priority and we feel proud & honored to serve themSee more
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