Review Time
I had made a purchase from Sheet Music Direct (SMD). I don’t usually purchase music like this and when I do, it is, more often than not, for what has been requested at my Church. So, carelessly, I had inadvertently okayed a subscription.
When the first charge was made on my credit card, I was puzzled and contacted SMD through their website. I then settled back for a prolonged set of to-and-fro of emails expecting explanations and questions. Imagine my shock when within hours – yes, hours – I received an email informing that the money was going to be refunded and no questions asked. That’s a sign, in my book, of a firm with integrity.
Very appreciative of the prompt – nay, ‘superprompt’ – response and resolution. While I have no use for a subscription, I wish the company well and will return if further purchases are warranted.
I had made a purchase from Sheet Music Direct (SMD). I don’t usually purchase music like this and when I do, it is, more often than not, for what has been requested at my Church. So, carelessly, I had inadvertently okayed a subscription.When the first charge was made on my credit card, I was puzzled and contacted SMD through their website. I then settled back for a prolonged set of to-and-fro of emails expecting explanations and questions. Imagine my shock when within hours – yes, hours – I received an email informing that the money was going to be refunded and no questions asked. That’s a sign, in my book, of a firm with integrity.Very appreciative of the prompt – nay, ‘superprompt’ – response and resolution. While I have no use for a subscription, I wish the company well and will return if further purchases are warranted.
I have been buying music from Sheet Music Direct for many years and have been really happy with the range of music available and I find their service very easy to use.Recently I realised I had inadvertently signed up for a subscription service that I did not want.I contacted the service desk and overnight, the service was cancelled and the money is being refunded in full. I was really impressed with the prompt response.I will continue to use Sheet Music Direct and would recommend them.
I had purchased a song's sheet music for my wife and when I showed it to her, there was something about it that she couldn't use (I can't read music). She said it was in good format but not at her level. The customer service agent Jacklyn, was very helpful and courteous. The response time was fantastic. We will be buying more. But next time, she can look it up.
Sheet Music Direct is awesome! We tried the 30 day trial and my 12 year old and 10 year old loved it. It has a wide selection of sheet music and the PASS app is easy to use. When we wanted to switch our monthly plan to the annual plan, I emailed their customer service. They responded within a few hours with just what we needed - a refund of the auto payment of 9.99 monthly plan so we could save a little money overall and switch to the annual plan. Not only that, but they informed me about a current promo that saved us even more. We are really happy with the customer service AND the PASS app for Sheet Music Direct.
I really like this website. Not only do they have a great selection and their site is easy to navigate, I’ve had a problem recently, and they handled the problem that was probably my fault to my satisfaction with expediency I highly recommend.
This website is a complete con. When you create a login to be able to buy and download sheet music, they automatically sign you up with a ‘PASS subscription’ trial. The monthly trial is free but then, and this is the important part, it automatically renews itself unless you cancel it. It’s immoral.
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Download and print official Hal Leonard sheet music for piano, choir, violin, flute, guitar & more. Sheet Music Direct is your home for premium sheet music.
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