Name: shelly.com
Telephone: 000000000
Rating: 4.1

Maude T. Guest

Disappointing experience with multiple devices

Three years ago, I installed 63 smart home devices in a new house, including various models. Initially, I was quite impressed, but over time, many began to fail. Now, nearly half of them have stopped working. I have decided to switch to another brand and will not consider this brand again.

Date of experience: Dec 14, 2025

Dean Fisher Guest

2 months ago

Very unreliable performance.

Three years ago, I installed 63 smart home devices in a new house. They included various models. Initially, I was quite impressed, but many of them began to fail over time. Almost half of them are now non-functional. I have decided to switch to a different brand and will not purchase from this brand again.

Date of experience: Dec 14, 2025

Louis Guest

2 months ago

Highly responsive and accurate assistance

The support team is very quick to respond and offers precise, helpful guidance. Truly exemplary!

Date of experience: Dec 08, 2025

Ralphie T. Guest

3 months ago

Great technology but unclear pricing

The technology is impressive, but the website seems to display prices excluding VAT, which is hidden in the terms and conditions. I've incurred extra charges from the courier, and I wouldn't have placed the order if I had been aware.

Date of experience: Nov 26, 2025

Cyrus M. Guest

3 months ago

Responsive service

The service is very responsive; however, please note that support is only for those who purchased directly from the company or certified sellers, not from third-party platforms. I understand this, so it’s not a complaint, just an observation.

Date of experience: Nov 09, 2025

Roman Hughes Guest

3 months ago

Support is lacking.

When you need proper support, it's disappointing. They just refer to their incomplete documentation and keep asking the same questions repeatedly, even after you've already answered them.

Date of experience: Nov 08, 2025

Rhett Long Guest

3 months ago

Great product and exceptional assistance.

Thanks to the competent and patient support team, I was finally able to get my device up and running. I can wholeheartedly recommend the products and support.

Date of experience: Nov 05, 2025

NP21 Guest

4 months ago

Quality products and excellent support team

In addition to a great range of quality products for home automation at reasonable prices, I must commend the support team. They are responsive and effective at resolving issues. Well done!

Date of experience: Oct 24, 2025

George B. Guest

4 months ago

Professional assistance

I have been using these technical solutions for several years and am very impressed. Even when encountering technical issues, the support team offers very professional help.