Review Time
I have spent over 2 months trying to get this integration to print a DPD approved label with two different thermal printers. A Dymo 4XL and a TSC Printer. Shipstation 'support' passed me from person to person having to re-explain issues and none of the staff seemed to have any tech understanding and repeatidly sent me back to various parts of the help documentation despite giving clear detail on the faults. I paid an IT professional to trouble shoot and he came to the same conclusion. Shipstations own label printing sofware (despite the documentation stating Dymo and Citizen printers are compatible) will not scale sufficienly and also prints a border that impedes on the main barcode. Two months down the line and I finally convince Shipstation to Speak to DPD about this issue as DPD tech suppport (much more helpful) cannot understand why the impeding black border is being printed. I assume we are making progress.. ... email from Shipstation arrived. 'This is Tom again from ShipStation, Danny is currently out of the office so I am looking over the ticket. I can confirm that the escalation team have responded with the cause of this problem, and it's due to the thermal printer not being compatible with ShipStation Connect. For DPD label when printing with ShipStation, they will need to be done on a non thermal printer. ' No s--t Tom! ... yet 1. you have been telling me for months that it should work?? .. 2. The issue of the black border that appears on your label and not on DPD labels is the issue that once again you have side stepped.I do not want to even consider how much labour time Shipstation has cost me to this point not to mention how this issue has diverted my valuable time away from other important areas of my business. To now give me this response is beyond belief and I hope someone with influence at shipstation reads this and looks at what it is promising vs what you can deliver both with your product documentation which is misleading and dishonest and tech support which is shockingly poor.
STAY AWAY from Shipstation.We've been with them for 4 years now, we've gone from $15/month membership to now paying $120/month. They are getting very greedy and have monetized literally every little feature, including ones that have been previously free.They disrespect their customers so much that they don't even grandfather the price for older accounts. We did a beta with them and had even provided them feedback. Absolutely horrible.Their support is a bunch of clueless outsourced people, they cannot problem solve anything. I urge you to stay away from them, we will be migrating to another software in the coming days.
This is by far the worst and most frustrating "shipping" service around. Let's start with the fact that you can not pay for postage labels individually; no you have to add specific amounts into your "account", each time being AT LEAST $10. Or let's look at the fact that unless you "upgrade" to a verified business account, they put a very strict and small limit on the amount of labels you can purchase ($25) per month! Or how about the fact that anything left in your account after this limit has been met, Shipstation decides to just keep if you no longer want to use their services Multiple emails and support inquiries have gone unanswered The company just wants to take your money regardless of whether they actually provide the service you paid for, and then decide to keep extra money on top of it. Avoid at all costs
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ShipStation offers fast and simple web-based shipping software to automate and customize shipping workflows and deliver unbeatable customer experiences. Trusted by over 130K businesses, ShipStation helps efficiently ship all orders at discounted rates. This multichannel platform offers more than 300 partnerships with leading shopping carts, marketplaces, carriers, and fulfillment services, including UPS, USPS, FedEx, Amazon, eBay, Shopify, Magento, WooCommerce, Netsuite, and BigCommerce.
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