Review Time
Like a lot of people, I heard about LC Sign from Tony’s funny videos, so I figured I’d give them a shot. We were looking to get a very large LED sign made for our office — around a $10,000 order — so this wasn’t some tiny inquiry.After going on their website and messaging them on WhatsApp, the communication was awful. Not just slow… I’m talking days, sometimes over a week, just to get a response. And half the time, no response at all. Honestly, it’s the worst communication I’ve ever experienced with any business we’ve dealt with in China, which really surprised me.It feels like they make so much money that they just don’t care about getting all the business they can. Eventually, we gave up, found another supplier in China, and placed our order elsewhere.Too bad we couldn’t try LC Sign — but to this day, we still haven’t gotten a response back from them on WhatsApp lol.
I have the pleasure to work with Anthony (no, not the famous Tony), who is a US based sales rep. He has done a fantastic job keeping the communication between us and the factory in China smooth! It makes all the difference in the world having a professional and understanding Rep in the US.
This company is an absolute pleasure to deal with. Understanding the requirements of the project was first class. Feedback was super quick and no required changes, made by me, were a problem. The job was completed timeously and delivery was super fast. Packaging was awesome and the end result is astonishing. Totally happy with Tony and the team. Please don’t hesitate to reach out to LC Signs for any sings you need
Originally, I had a great experience with my first order from LC Sign. So, I placed a second order for another piece in the same colors. Unfortunately, the new item arrived in a noticeably different color and didn’t match at all, making it unusable. When I raised the issue, they suggested that my original piece might have faded (even though it hadn’t) and it was less than a year old.When I asked for a reprint, I was told the color difference was “the best they could do,” and no refund was offered. I eventually pushed for a partial refund and was told I would receive 40%, but they never processed it. It has now been seven months, and I’m still waiting.It’s disappointing to go from a positive first experience to such poor follow‑up and lack of accountability. I no longer trust this company and cannot recommend them.
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Yes, we are that sign company from the videos. 🎬
We’ve been making the world brighter (literally) for over 15 years. From custom LED Neons to massive Channel Letters, we turn your logo into a glowing masterpiece in just 3-10 days. UL-certified, globally shipped, and brighter than your ex. Let's get your business lit! 💡
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