Review Time
They listen to me and they helped me a lot they got me back my refund when I needed it and it wasn't because of the quality it was because of me I didn't have the money and they were on that they understood and they took care of it
UPDATE: I’ll have to watch my cc but Abby said she’d cancel was refunding me for the 2 months of membership. My complaint still stands and I’ll still alert my CC tomorrow of any future charges. Glad this seems resolved but I will not do any business with them in the future.
I ordered 2 shirts on 12/30/25. Nowhere did I see anything about a monthly membership. It wasn’t listed on my email receipt either - just 2 shirts and an Insiders Club listed as Free. I thought it was just accepting promotional emails. I also searched my email and never received an email stating I’d be charged a monthly fee for a subscription. Outrageous and underhanded tactics.
I used their online form and Abby said she’d cancel my membership but no mention as to a refund. I’ll see what happens as I paid $50 for a membership I did not want or approve. I will alert my cc of this company as I’ve read on BBB and Reddit that even after the membership has been cancelled they were charged again. Fair warning to all.
Abby keeps offering me to use a $30 credit but I asked for a refund. This is so disappointing and upsetting.
I had a great experience ordering from FREE SPIRITED. Erich answered every question thoughtfully and actually paid attention to my responses instead of sending generic replies. To feel like there was a real human on the other end who cared about getting things right-- that kind of attention and follow-through is rare in customer service. It made the whole process smooth and enjoyable. I would absolutely order from them again.
Although the long sleeved pink and red heart tie dyed shirt initially caught my eye, when I got to the order page, they were sold out. Great Sadness! I did the next best thing and ordered my daughter and I both the short sleeved version. They arrived in plenty of time for Valentine's Day and they're high quality and beautiful! I would definitely order again. Best of success from one small business person to another.
the site makes it easy to view products. the size range goes over 3x! over 4X! the shirts and tanks i have bought are beautiful. i did some christmas shopping with them and everyone was super happy. be aware they are not a heavy cotton. i am in canada and my shipping was reasonably fast, and duty free <-- a real plus! the one time i dealt with customer service was quick and positive. i will be back. beware of signing up for "insiders", it auto-renews.
I'm providing feedback on the latest communication, but several members of the support team went above and beyond to assist me with placing an order over several days. My credit card account was unexpectedly suspended due to a suspicious charge that I didn't initiate. During the initial checkout, my card was declined, which I thought was an error, so I continued trying. My later orders would vanish before I could finalize them. I exchanged around twelve emails with the staff, and although not everyone I spoke with seemed to have access to prior emails and thought they were the first to reach out, they often requested information I had already provided. I expressed my frustration about this, sometimes not very politely. However, they remained courteous and professional, consistently trying to resolve my issue. In the end, everything was sorted out, and my order is on its way.
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