Name: shumishop.com.au
Telephone: 000000000
Rating: 3.2

Helen Guest

Preorder never shipped, customer support unresponsive.

I preordered a figure over a year ago, but it never shipped. Their customer support doesn't respond to emails. When I called, I was told they would follow up, but they never did. I called again, and they promised a refund, which I still haven't received.

Date of experience: Dec 14, 2025

Elijah M. Guest

2 months ago

Very disappointed with the preorder process.

I preordered a figure over a year ago, but it never showed up. The customer service team doesn't respond to my emails. I called and was promised a follow-up, which never occurred. When I called again, they assured me of a refund, but it still hasn't been processed.

Date of experience: Dec 13, 2025

Carlie Guest

7 months ago

They overlooked my preorder? Unbelievable.

I placed a preorder in 2024 for a figure set to release in Q1 2025, thinking the company needed more time for stock. However, my preorder was overlooked. I requested them to source the item, and after more than a month, I was informed it was 'delayed.' I could have obtained the item from Japan but chose to support local businesses. Ultimately, I requested a refund after they prolonged the issue. I had to email them multiple times to make progress. I won’t shop with them again, and I advise others to consider this if they want to avoid hassle. The preorder section seems to have vanished from their website; I wonder why?

Date of experience: Jul 25, 2025

Elias Carter Guest

9 months ago

Not processing my refund.

I made a purchase from their online store, but the items were delayed. They offered a refund, which I accepted, but I never heard back. I had to initiate a chargeback with my bank.

Date of experience: Jun 09, 2025

Rhiannon Guest

10 months ago

Exceptional service at the store.

The store offers fantastic customer service, especially from a representative who is very knowledgeable. They have an excellent selection of figures for anime enthusiasts. I appreciate all the assistance I received.

Date of experience: May 05, 2025

Lashamen Guest

1 year ago

Preorder arrived without issues.

I preordered a Gundam Virtue model kit last year. I received reassurance via email within 24 hours that it would be sent once in stock. Tracking was provided a month later, and it arrived without any problems. I would definitely shop here again.

Date of experience: Jan 20, 2025

Benedict Guest

1 year ago

Highly recommend this store!

This shop is excellent for anime merchandise! Their website is well-designed and easy to navigate, featuring a vast selection of figures, and they accommodate custom orders. In-store, the customer service is also top-notch, particularly at the local branch where the staff is friendly and eager to assist.

Date of experience: Dec 27, 2024

Orlando Guest

1 year ago

Absolutely love this store!

The variety of merchandise is impressive for a small business. The online platform is user-friendly, making it easy to find what I need. The in-store customer service is outstanding—always friendly and helpful. They are knowledgeable and understanding when assisting me with specific figures. I absolutely love this store!

Date of experience: Dec 21, 2024

Dustin Taylor Guest

1 year ago

Really satisfied with the store!

I find this store to be quite enjoyable. They maintain a relaxed atmosphere without pressuring customers into unnecessary purchases, especially during a costly time of year. I highly recommend this place.