Review Time
The representative demonstrated exceptional understanding and truly excelled in her role within injury law. She communicated clearly throughout, responding promptly to all inquiries. Her advice was consistently valuable, guiding us with confidence and professionalism. Thanks to her efforts, we achieved a positive outcome. Thank you for everything you have done for us.
The representative was exceptionally understanding and truly outstanding in her role within injury law. She communicated effectively throughout, promptly responding to all messages and requests. Her advice was consistently beneficial, guiding us through the entire process with confidence and professionalism. Thanks to her efforts, we achieved a positive outcome. Thank you for all you have done for us.
We found the service to be a bit slow in the early days of the claim as it was passed between different departments. However, once it reached the serious injury department, the representative took over and was absolutely fantastic, staying on top of the case from day one and excelling at her job.
I have been using the service for over three years for a medical negligence case. I believe I have had around seven case handlers, and they have been so slow in progressing the case that we almost ran out of time. Please consider carefully if you're willing to be passed from one person to the next. They have taken so long that one of our experts has retired.
I would like to extend my gratitude to everyone involved, particularly for the excellent work, professionalism, kindness, and understanding shown. The representative was incredibly helpful, successfully negotiating a settlement in my claim. It was a great experience from start to finish, and I highly recommend their expertise.
I had an extremely disappointing experience. The representative has been trying to finalize her trust fund since August 2025, but the solicitor has not responded to any calls, nor has the manager. Promises were made, but no follow-up occurred. The delays have caused significant distress, and my friend has had to borrow money for a funeral due to the lack of support. This service has been nothing short of horrendous.
I had a terrible experience, having to constantly chase for updates. I often learned about updates through the court, as the service seemed unaware. There was a lack of organization, and I received unclear instructions. My solicitor changed multiple times without any updates, and I would advise against using this service again. It has been a horrific experience spanning three years.
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We’re a national law firm, providing trusted, expert legal advice to consumers and businesses across England and Wales. We’re home to some of the country’s top dedicated legal experts, with specialists in areas including Personal Injury, Medical Negligence, and Education.
We pride ourselves on being friendly, approachable and speaking to clients in plain English, rather than legal jargon. We’re also committed to ensuring there are no hidden costs for our clients, and tailoring our services to suit each client’s unique needs.
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