Name: www.petguys.com
Telephone: 000000000
Rating: 4.3

John Guest

1 year ago

very good prices, quick shipping

Ordered twice from them so far. Orders were accurate and shipped fast. Very good prices.

Date of experience: Mar 15, 2024

Dane F. Guest

2 years ago

I've been using the "Guys" for years…

I've been using the "Guys" for years now, getting the best price and service on my dogs' treats. A genuine standup business!

Date of experience: Jan 26, 2024

Buddy S. Guest

2 years ago

Have Had Many Good Experiences

Because I can always count on my squirrel food to get to me in short order ‼️Their prices are super competitive ❣️❣️(Unsure of exact date of August 2023 delivery but all went well, arrived earlier than expected.)

Date of experience: Aug 30, 2023

CC Guest

4 years ago

In order to write review had to rate 1…

In order to write review had to rate 1 star. Just received purchase package. Package had open box cutter in it! Lucky that I didn't cut myself. Called customer service they weren't concerned. Just said thanks for calling us next time we'll do better. Unbelievable didn't ask name. I guess this is new customer service answer.

Date of experience: Jan 26, 2022

Deb Sanders Guest

4 years ago

I ordered 12 night black heat bulbs and…

I ordered 12 night black heat bulbs and in two weeks 5 of them were junk. Should have know the price was too good to be true 👎

Date of experience: Dec 02, 2021

HT Guest

4 years ago

Order arrived quicker than expected

Bird toys arrived quickly (especially considering I am in maryland and the shipment came from California). Definitely will purchase from again!

Date of experience: Aug 02, 2021

Jessica H. Guest

4 years ago

Buyer beware

I ordered 15 packages of Dingo Goof Balls from Petguys. The Red part of the rawhide that is attached to the hollow ball was not adhered but actually loose. My dog likes to chew this part off but wasn't able to and therefore would not eat her favorite treats. The bags are see through and I could see that all were defective. I have ordered these from other compete tiers for years and never had an issue. Customer service told me I would have to return all bags for refund at my expense. The shipping cost me $28.10 due to the size of the box, the weight and distance it had to travel. Petguys does not refund shipping even when the product they sell is defective. They refunded me but actually deducted from my refund for the one opened bag!!!! I do not feel they stand behind the products they sell. This was a horrible and costly experience I hope no one else has to go through.

Date of experience: May 21, 2021

Karolyn C. Guest

5 years ago

I really am upset

I really am upset, I have been buying the real meat turkey and venison. from thepetguys. In my most recent order for 5 lb that was $$$$ costly it was mostly filled with meat dust and powder. I called but no one answers the phone. I sent a few emails. no response. where is the great customer service you are all talking about. Who can I talk to.