Review Time
Most of the products were great. The banner and stand that is VERY substandard. The ordering process was easy; however, the payment part with receipts was difficult. Customer service was very responsive, but I had to ask for correct receipts because I was ordering for a school. Then I was charged tax when I had a tax exemption on my account. Again, CR was great...the process was more painful than it should have been.
The results are good. One exception is the script is difficult to read on the gavel. Perhaps, you should limit the amount of letters. And the letters should be black. Service and quality very good. Your website needs some work to make more users friendly .
With the help of your customer service wizard - April, and the graphic artist on the team you designed the ideal award for our conference. It was beyond expectations. And the timing and follow up service were great as well. Totally professional and great communications with an outstanding product. Thank all of you!
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