Review Time
The whole experience was very professional from start to finish. I was supported by Georgie Anker who was very knowledgeable and patient. He made sure that I was comfortable with the process and that I knew exactly what I was getting installed. Everything was explained in great detail with follow ups and check ins. Georgie was never pushy for a sale, I really felt that he was doing what was best for my situation. Once the order was placed it was then handed over to the customer service team to take over and arrange installation etc. Everything went smoothly and Devon Sanders made sure that we were kept well informed, again very professional and helpful. On install day we had great service from the install team - they were fabulous. Everything was done to a very high standard and we are very happy with the whole process. I have recommended Skylar solar to our neighbours and will recommend to anyone without hesitation.
Unclear Practices and Misleading InformationI had a disappointing experience with this company. They require you to sign a contract even before conducting a survey, which feels like a pressure tactic. If you decide to install later, they charge an additional £250, which wasn’t made clear upfront.They also claim to offer a 30-year workmanship warranty, but this isn’t mentioned in their documents—only stated verbally. Their documentation and verbal promises are completely inconsistent, making it hard to trust their commitments.I wouldn’t recommend this company unless they improve their transparency and align their words with their written agreements.
I did a lot of research on the Sigenergy system I wanted beforehand and had several quotes before deciding on Skylar.The pre install process was very good - very responsive and good knowledge and advice from Lewis.Skylar were only company that did a proper site survey (on roof) and adapted the design to maximise panel capacity and came up with the best solution to routing cables around - made the install more difficult, but now looks great and very neat.Prompt booking for install dates, scaffolders turned up on time and were very professional.Install experience was great - I had a few concerns beforehand, but was a pleasure to have Luke, Rob and the rest of the team working on the house...attention to detail, problem solving and good communication.Early days, but the Sigenergy solution looks good and is performing well. The App initially had a few areas it could be improved, but has had regular updates and enhancements from the manufacturer.MCS certs and documentation promptly sent and HIES cert shortly afterwards thanks to Devon and Payton.A good experience from start to finish and thought the price I paid was good value for money.If you're looking for a solar solution I would recommend having a discussion with Skylar.
Had avery efficient install of a part replacemet and part new solar system. Sylar were great communicators throughout the porcess and everyone involved was friendly, efficient and competent. Would certinaly use them again and recommend them.
I looked in detail at 7 companies and Skylar came out top got for quality and price. Ist class communication and both scaffolders and installers were excellent. No money was paid till job was done and I was satisfied. All approvals and paperwork were handled very fast!!
Love this company. I can fully recommend them as they:- were the cheapest for the system I wanted- listened to and answered all my difficult questions as far as they could- did an onsite survey - I wouldn't trust any that didn't, as they wouldn't know if they can deliver, but some don't!- include bird guards as standard - this is important, and some charge extra- were excellent during installation and cleaned up really well- had the best warranties compared to others - in particular, Octopus workmanship warranty is only 2 years, others 10 years, Skylar 25 years (of which the first 10 is insurance-backed)- always a quick response to any queries.
Skylar Solar was not only the cheapest for what I wanted, but also:1. Listened to and answered all my difficult questions as far as they could2. Was the only company that could offer me a DC, bi-directional charger as part of the system (though I haven't used the bi-d aspect yet as my car is not compatible)3. Did an onsite survey - I wouldn't trust any that didn't, as they they wouldn't know if they can deliver, but some don't!4. Were excellent during installation and cleaned up really well.Also always a quick response to any queries.Very highly recommended.
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