Review Time
The communication was very disappointing. I had some basic questions about the forms that I needed to complete. I reached out for assistance via email on 07/10, and on 14/10, they inquired about my availability for a call. By 20/10, I hadn’t received any updates, so I followed up. I then received an unexpected phone call that I couldn’t answer, and they mentioned they would call again the next day, which they did not. On 30/10, I decided to withdraw my referral after waiting over 3 weeks without guidance on the forms, which severely impacted my confidence in the entire process. It took them almost another 3 weeks to respond to my GDPR inquiries, where I requested the removal of my data since I did not utilize their service, but they declined my request.
I’ve had a really positive experience with Skylight Psychiatry. I was diagnosed with ADHD in March, and from the very beginning the team was professional, thorough, and genuinely supportive. They took the time to listen to my concerns and explain the diagnosis clearly, which made the process feel validating rather than overwhelming.I began titration in December, and the care during this phase has been excellent. Everything has been well-organized, with clear communication and regular check-ins to make sure the treatment plan is working for me. I never felt rushed, and my questions were always answered thoughtfully.Overall, Skylight Psychiatry has provided compassionate, knowledgeable, and patient-centred care. I would highly recommend them to anyone seeking support for ADHD or other mental health needs.
I’d like to not put a star as the customer service from this company is appalling ….yes as stated by others the initial referral & assessment were quick & professional then that’s it you’re in limbo. My son has been waiting since March & still nothing. I email & grg no response if on the few occasions I’ve had a response I get fobbed off. It’s now Christmas my son is struggling mentally & life is hard for him with no help. Why is this company being allowed to take on all these referrals but not provide the care people desperately need. I was referred by my gp I didn’t choose this company. They will never give a straight answer regarding medication always moving the goalposts. Something needs to be done to rectify this as it’s a shambles & people are suffering because of this.I am currently talking to my MP & CQC regarding this as these private company’s should not be allowed to take on patients get paid by the NHS & then not provide the service - to date no one has bothered to respond to my calls or emails the contacts only go to admin who give a generic reply.
I have had the usual experience as others. Referral and assessment were quite quick and smooth. Assessor was very professional.Medical titration got pushed from 12 weeks to 26 weeks this was due to requirements from NHS, completely understandable.However I’ve gone past the 26 week point and have had no update, just an email asking for blood pressure and heart rate.I’ve emailed, no response called about 5 times got told 3 of those times that everyone was at lunch and the other two that someone would call me back. Heard nothing.The website isn’t updated, still states 26 weeks.I’ve made a formal complaint and received an email that clinical lead will be in contact. Have heard nothing back.I understand that they are extremely busy and a lot of the hold ups have been out of their control. But a lot of us are struggling and are just after transparency in terms of timings. If the wait time has been extended that’s unfortunate but just let us know.Got nothing to work to.
Awful company that keeps you waiting constantly. They dont answer the phone or reply to email. They also set you up for failure by booking random appointments at the opposite side of the country..turns out this appointments booked at the clinic was not even intended for me. So possibly some breach of data happens also. Try to complain and apparently they have a process that included simply to contact them. I did this and it still falls on death ears. Disgusting attitude also from the receptionist who cant even access any of your information 😒 these idiots deserve zero stars
My ADHD assessment with Skylight Psychiatry has been a mixed experience. The clinician was good – professional, thorough and understanding – but the administrative side has been consistently slow.Triage was quoted at 4–5 weeks but took 14. The appointment (after triage) was quoted at 4–6 weeks but took 8. Although the advertised wait is 8 weeks from referral to appointment, my actual total wait was 22 weeks from my referral at the end of May. My report has now arrived after 4 weeks, which was the upper limit of the timeframe given, and I am now on the waiting list for titration.Communication has also been difficult, with slow or no responses and an auto-reply stating it may take up to 10 days to hear back.The clinical care was good, but the delays and lack of proactive communication mean the advertised 8-week timeline for an appointment did not reflect my experience. I will update this review once treatment is complete.
From referral to assessment I have nothing but good things to say. The assessment was brilliant with a very empathetic consultant who catted through everything brilliantly and professionally. My report came through in 4 weeks as stated.My only frustration is a 26 wait for medication titration but I've gone 46 years without meds so I will be ok!!
Really poor communication. I had some general questions about the forms, before I could complete them. I asked for help via email on 07/10, on 14/10 they asked when I’d be free for a call. I hadn’t heard anything by 20/10 so followed up. I received a phone call without warning which I wasn’t able to take, they said they’d call the next day and didn’t. On 30/10, I withdrew the referral, (after which, I was called within 10 minutes of sending) as it had been over 3 weeks by that point and I couldn’t get in contact with anyone for guidance on the forms, and it made me lose confidence in the rest of the process. It then took them another nearly 3 weeks to respond to my questions regarding GDPR, as I requested them to remove my data - as I didn’t use their service - but they refused.
When I was referred to Skylight, they were very responsive to email queries and my assessment for ADHD moved quite quickly through the system. I found the questionnaires and assessment interview very thorough as they ask for family input, too and at 41, I finally received diagnosis of high severity combined ADHD in May 2025. I was told medication titration could be up to 3 months and I waited patiently, hoping I could finally have some help with my symptoms. That was 5 months ago. I haven't heard from them since. I sent an email last week, which now says may take up to 10 working days for a response and when looking at the wait for medication titration, it now says 26 weeks.I feel so let down by them. I have struggled so much since childhood, spent years on a NHS waiting list- to being diagnosed and believing that I may finally get some relief from my symptoms and now I can't even access the medication. Which I really need as peri-menopause has made my symptoms even more severe.Maybe they should stop taking on new referrals if they can't complete the ones they already have.
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Specialist mental health services for people with developmental disorders including autism, ADHD, learning disabilities, Down Syndrome, and many others.
We have a team of psychiatrists, psychologists, occupational therapists, speech and language therapists, social workers, counsellors and nurses, all with expertise in supporting neurodiverse people.
We have three divisions of service :
1- Medico-legal services for neurodiverse population
2- Autism and ADHD diagnostic assessments
3- Specialist multidisciplinary services from our team of staff.
We see privately funded patients and can work with legal firms, NHS England and local CCGs to provide support. We also provide bespoke training to employers,carers groups and psychoeducation to people who have received a diagnosis.
All of our autism assessments and adhd assessments are completed in line with NICE guidance. See more
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