Name: smallable.com
Telephone: +33173431821
Rating: 4.2

Rosenwood Guest

I have been trying to return my package and contacted them 4 times to get my return label. Their sys

I have been trying to return my package and contacted them 4 times to get my return label. Their system repeatedly stated that a label was generated, but I never received one.
Despite multiple follow-ups, I received no response regarding my issue. Instead, I kept receiving emails asking me to rate your service. This was my first order and it will definitely be my last. Extremely disappointing experience.

Date of experience: Feb 24, 2026

MRSJODIEKENDRICK Guest

1 month ago

Was a really great website we ordered a jelly cat which we struggled to get were we live so very ple

Was a really great website we ordered a jelly cat which we struggled to get were we live so very pleased to find it on small able plus we have now found a great new company for future products amazing fast service

Date of experience: Jan 26, 2026

Edwina Wright Guest

1 month ago

Unpleasant Experience with Unexpected Charges

I ordered a play mat for my first great grandchild, which cost $146.90. After placing the order and making the payment, I discovered it was being shipped from overseas. I figured it might arrive late for the baby shower. However, weeks later, I learned it had arrived but that I owed an extra $102.66 in shipping and customs fees. To avoid losing my initial payment, I had no choice but to pay this unexpected amount. I was taken aback as there was no prior indication of these additional costs. This feels like misleading advertising, as I was not informed about the total expenses upfront. I regret to say that I will not be ordering from this company again. I typically have a positive outlook and appreciate good service, but this situation was unfair. I believe the unexpected charges should be covered by the company. Thank you for addressing this issue and for considering better communication about extra costs in the future.

Date of experience: Jan 18, 2026

Elaine Walker Guest

1 month ago

Thrilled with My Recent Experience!

I was delighted with my experience. The product arrived quickly and without any issues. I was especially pleased after facing disappointments with other providers right before the holidays. It's great to find a reliable company!