Review Time
I returned items on 8/4, took until 9/6 to receive an email stating I was getting a refund. Problem is the account listed is not my credit card. Today I provided proof of which credit card was used. The response I received from Iris Hernandez “We have a system that automatically processes refunds. We do not enter your card details manually. We do not even have access to your card information. This is our last response.” I guess no refund is being made to me but somebody got my refund. I would not trust making purchases through their website. I doubt I am the first person to have their refund be delayed by over 30 days only to have it refunded to someone else’s account.
The items I ordered unfortunately did not work in the space. They were beautiful and seemed well crafted. My reason for a 1 star is that on the $200 order that I returned, I was hit with a $40 restocking fee! Give me a break - that is bananas and nowhere did I see mention of that prior to ordering. If I had, I would not have taken the gamble in ordering from here and now that I know, I would not order again or suggest this brand to any friends. There should not be a penalty for ordering something only to find out it doesn't work in your home. That's ridiculous.
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