Review Time
Smarkets KEEPS REFUSING TO INCREASE DEPOSIT LIMITS! Therefore, stopping customers, such as myself, from making more profit! Smarkets absurdly do not understand that the majority of their customers lay bets with them and match them at the bookmakers. So if they lose on Smarkets, they win at the bookmakers. EVERY MONTH SMARKETS IS STOPPING ME FROM MAKING AN EXTRA £50 TO £100 PROFIT PER MONTH. CUSTOMERS SHOULD NOT BE PUNISHED BECAUSE OCCASIONALLY BETS DO WIN AT THE BOOKMAKERS!UPDATE: 04/03/26 RESPONDING TO SMARKETS' REPLY:"Deposit limits and account restrictions are not designed to prevent customers from making a profit." Yes, Smarkets is doing that. Smarkets is treating every customer the same and falsely thinking that every customer just places bets HOPING TO WIN!
Absolutely awful service - and customer service are no help whatsoever. Ended up having issues within minutes of opening the account, a long-winded conversation with customer service (who gave no information and answered none of my questions), and while they happily took my initial deposit they haven’t returned it. Avoid at all costs.
Awful customer service and horrible communication.For an exchange which should be the fairest to customers and markets, I've had bets on a game almost 2 weeks ago, still being looked into, up to 8 weeks it has said online.My account was also suspended, and an email was only sent 3 hours later about it, followed by a huge request for documents, which I provided within an hour. It has now been 2 weeks, and they average a response every 5 working days and counting.It is a joke that practically the only way they provide to contact is through a futile email, especially as being locked out gives even less hope to speak to someone.What are the odds this review gets a faster response than an email back @smarkets?
I went back to using smarkets after not using it for a number of years. I was told my account was locked after I made a deposit. I was then told I needed to submit a copy of my licence and a picture of me holding it. Almost a week later they came back and said the pictures too small to upload it again, and they wanted a copy of my bank statement and bills. Who has paper bills these days ? I went back and asked for clarification of if they wanted one of the requested forms of ID or them all, as some I don’t have like council tax paper bill. I’m still waiting for them to come back to me after almost another week. I’m just going to use someone else now, they clearly don’t want my business. How does it take a week to respond to an email ? Terrible.
Previously would have been five stars. But on the new design of the website I can see about 10% of the information I used to be able to see. Used to be able to see odds at a glance, now it's just a workout for my finger as I endlessly scroll to see all the things that used to be on a single screen. So user unfriendly. Why make the website worse?And it doesn't actually look aesthetically better either.
I signed up and paid €140 to create a business profile on this platform. After creating the profile, I tried to make changes so it better reflected my business concept. Only afterwards was I informed that these changes were considered “material” and not allowed.This restriction was not clearly explained at the time of purchase. Once payment was made, a paywall kept appearing, which prevented me from properly editing or correcting my profile. As a result, I was locked into a profile that no longer represented my intended business idea.I contacted support and was told I would need to create a completely new profile instead of editing the existing one, despite having just paid. I have requested a refund within the 14-day cooling-off period and am waiting for this to be resolved so I can start again correctly.The platform may be useful, but the process around edits, paywalls, and clarity before payment needs to be much more transparent. Be very sure you fully understand all restrictions before paying.
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Smarkets is the company fusing sports betting, prediction markets and financial technology into a sleek exchange.
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