Review Time
It would have to be the sub contractors that came and installed the battery and then fix a fault ASAP.
Once the fault was located and fixed the Solar Battery works very well with the ABB 6.3Kw Invertor. Already at 100% and feeding in to the grid. The AlpaESS App I can see everything going on in a glance even with its fancy animation looks good.
With Power companies these days when you have Solar Power the feed in cost is lucky to be .02 cents per Kwh now it will be over 10c through Smart Energy. Now having the Solar Battery should be able to see very low power bills at least its what I am predicting. I will see with in a year from now and compare the usage and savings from the previous years.
Efficient from the word go. The sales rep explained everything clearly. The instal went off without a hitch and compliance was completed and sent to me promptly. After install i rang the company a few times to clarify the app access and each time I was given patient and thorough responses. I would highly recommend Smart Energy.
Interacting with the service has been nothing short of frustrating, filled with miscommunication and a lack of accountability. Our solar battery ceased functioning around late November 2025. From the moment we reached out, we were met with a series of evasive responses. We were repeatedly asked to perform several forced resets, none of which solved the problem. Weeks passed without any real progress. By late December 2025, after filing a formal complaint, we were finally informed that the service had reached out to the battery manufacturer and that a technician would come in the new year. This turned out to be false information. After January 5, we followed up and were told they were “waiting for a response.” When we contacted the manufacturer directly, they confirmed they had no record of any request from the service regarding a technician or the reported issue. Once again, the service claimed they were waiting. We reached out to the manufacturer, who promptly contacted the service. They then informed us that replacement parts had been approved, and the service simply needed to arrange for a technician. When we communicated this back, the response was once again evasive — they now needed to consult their technical team. We are at our breaking point. We are attempting to sell our house, and having a non-working solar battery is causing significant stress. The lack of responsibility, honesty, and urgency from the service has been wholly unacceptable. The so-called “formal complaint” process resulted in a misleading last-minute email before the holidays. If you value accountability and customer service, consider this carefully before engaging with the service.
Next step - consumer affairs for us.
Highly disappointing service with no assistance for our concerns. We reported issues with both the solar inverter and the battery, but they completely ignored us. There was no follow-up despite confirming via email that we had taken the necessary steps, and the problem remains unresolved. When we called to inquire, the response was dismissive, and we were informed they would be on holiday the next day. We managed to contact the inverter manufacturer directly to resolve that issue, but the battery still isn't operational, leading to unexpected bills from our energy provider. I would strongly recommend avoiding this service entirely.
Completely unsatisfactory service with no assistance for our concerns. We raised issues regarding both the solar inverter and the battery, but were ignored completely. There was no follow-up even after we confirmed via email that we had done everything required, yet the issue remains unresolved. When we called for updates, the response was dismissive, and we were told they would be going on holiday the next day. We managed to reach the manufacturer of the solar inverter directly to fix that problem, but the battery is still malfunctioning, resulting in unexpected bills from our energy provider. I strongly advise against using this service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Smart Energy was founded on a commitment to provide Australians quality energy solutions and exceptional customer care. We’re focused on empowering Australian households with reliable, sustainable energy solutions that deliver lasting impact for both customers and the planet.
h2flo.net
offthegrid.energy
alintaenergy.com.au
pulsepowertexas.com
fuseenergy.com
astralissolar.co.uk
collgen2.com
energyaustralia.com.au
gentrack.com
pulseenergy.co.nz
