Name: smiggle.co.uk
Telephone: 000000000
Rating: 2.0

Elmo Rogers Guest

Negative Experience with Management

The manager at the location was not only unfriendly and dismissive, but also completely unhelpful with her apparent lack of knowledge. It felt as if she was eager to be rid of me to return to whatever else she preferred doing, which seemed unproductive. I will never visit that store (or any others) again.

Date of experience: Dec 10, 2025

Osric Guest

2 months ago

Unpleasant Encounter with the Manager

The manager at the location was not only rude and distant, but also completely unhelpful with her apparent lack of knowledge. It felt like she was eager to be rid of me to return to whatever else she preferred doing, which seemed unproductive. I will never set foot in that store (or any others) again.

Date of experience: Dec 08, 2025

Shahaf Cooper Guest

2 months ago

Customer Service Experience

The customer service is managed through a contracted provider, with agents identified by name during live chat interactions. These representatives, particularly during busy seasons, handle inquiries and decisions regarding time-sensitive orders. The quality of these interactions significantly impacts customer experiences, especially for families shopping for gifts.

Date of experience: Dec 07, 2025

OW Guest

3 months ago

Website Functionality

The website functions adequately. However, if you purchase online, be ready for an overwhelming number of pop-up ads. It can be quite frustrating, and you may find it not worth the hassle.

Date of experience: Dec 01, 2025

Hayley Brooks Guest

3 months ago

Outstanding Assistance from a Sales Assistant!

I visited a branch and received exceptional help from a friendly sales assistant. I was searching for gifts and she went out of her way to assist, providing prices and even retrieving items from the stockroom. Her patience and dedication made the experience enjoyable. I'm truly grateful for her help!

Date of experience: Nov 28, 2025

Kelly Guest

3 months ago

Poor Quality Products and Service

The customer service experience was terrible, and the products didn't hold up well. I bought two water bottles, both of which broke within weeks. When I requested a replacement, the amount of evidence I was asked to provide was absurd. The customer service response was unhelpful, and I was directed to visit the store for assistance. I won't be purchasing from this company again.

Date of experience: Nov 27, 2025

B00mKid60 Guest

3 months ago

Frustrating Email Sign-Up Experience

They entice you to sign up for emails with a discount, but then fail to send the code. After placing the order, the discount code arrives, but you can't cancel your order. I won't be using their service again.

Date of experience: Nov 25, 2025

Brandy Rogers Guest

3 months ago

Next Day Delivery Issues

When paying extra for next day delivery, I expected it to fulfill its promise. However, the company states it's 1-3 days instead. Customer service was disappointing. I won't be purchasing online again and will look for other retailers.

Date of experience: Nov 25, 2025

Danielle W. Guest

3 months ago

Delay in Advent Calendar Delivery

I ordered an advent calendar and opted for express delivery, but I still haven't received it and lack tracking information.

Date of experience: Nov 24, 2025

chadol174 Guest

3 months ago

Unsuitable Products

On my daughter's birthday, she received a water bottle that broke within a day. I visited the store with the bottle, hoping for a replacement due to the poor quality, but was only offered to buy a new lid at full price. These products are not suitable for use.