Review Time
I visited the local dealership to get a quote for replacing the horn switch (clock spring) and was quoted £283. I later found the same genuine part online for just £68, including postage. That’s quite a noticeable price difference.
I recently bought a new vehicle from the dealership after finding a deal online. Even though I live far away, the price was significantly better than my local dealer. The online sales representative was excellent, answering all my questions promptly and without pressure. The entire process was smooth, and during the handover, everything went efficiently. They even included extras like floor mats and a safety kit, which was a nice touch. Overall, a very pleasant car-buying experience!
I called two weeks ago to book my vehicle for a warranty issue. Despite assurances that someone would call back, I never received a response. This is disappointing service, especially after spending a significant amount with them. I've decided to take my business elsewhere.
I’m very pleased with my new vehicle from the dealership. The representative was professional and friendly, making the process smooth despite the distance. Communication was excellent throughout, and delivery was handled well. Thank you for a great experience!
I had a wonderful experience at the dealership. On a Saturday, when the service department was closed, they helped me with an issue I had with my vehicle. They provided the best customer service and resolved the problem quickly. I was far from home and really appreciated their support.
I had a very disappointing experience with my vehicle purchase. The service regarding transfer was unhelpful, and they couldn’t provide transportation as advertised. Delivery took weeks, and when I needed assistance with the app, I was told they don’t handle that. Despite multiple calls, no one followed up with me. I expected better after choosing this dealer for peace of mind.
I’m thrilled with my new vehicle! I’ve bought both new and used cars from this dealership for years and always had a great experience. I don’t mind traveling over 100 miles because my local dealers just don’t compare. The staff are friendly and knowledgeable, and they offer a great selection at competitive prices. Huge thanks to the team for all their help!
I was charged £175 for a short diagnostic and air conditioning service, which seemed excessive. They suggested repairs without properly checking the issue. They also wanted to charge me £130 for a quick fix that should have been a fixed-rate service. Despite booking me in quickly, I’m hesitant to return due to concerns about their pricing.
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Smiths Motor Group has been a family run business for over 75 years. We offer the full range of services you'd expect from a main dealer, including new & used cars & vans, servicing, repairs, genuine manufacturer parts, and accessories.
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