Review Time
There is no negative or 1 star rating for Smiths. Papers were late daily and every day there is an issue. The shared service sits in India who have no clue what's happening and all they give is a reference number. They never able to get in touch with the depot. How on earth there is monopoly with this company. We are just stuck...
From last two and half weeks news papers are coming late. Supposed to be at 5AM everyday. Driver is not collecting returns on regular basis although driver got the key of my shutter. When you complain you receive automated email saying that, your complain will resolve in 48 hours. (That's the last communication you get). They don't care about your complain. It's a dictatorship.
Terrible company with no communication. We had no delivery today. Had to send all our deliverer's home after waiting over a hour. Lost loads of custom due to no papers! Finally arrived at 11.40am. What a joke…& all you get is a reference number. We’d have collected them ourselves if they had told us what was going on, but all you get is fobbed off!
I have been working for Smiths on and off for 20 years,In the last 15 years I have worked of Metro who have given the contract to Smiths News, constantly they have been cutting the money, fuel has gone up over the last 15 years and I was still getting paid £500 a week with all expenses paid from me and supplying a new Van, I have been reliable helping Smiths from moving from Broxbourene(N.I) to Luton,(Mail)Thurrock and now they are moving back to Broxborne This time because I have become Ill with my Hip and had the round covered they didnt renew my contract and gave the same contract to a contractor who has multiple rounds, I have never been absent or late ,They seem to give the contracts to their friends, The Manager was trying to get rid of me from the beginning as these words were muttered to me, Yeah you can look after me, No Pension, No sick Pay and nothing to fall back on because Im sick, Thanks Smiths News
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