smithsnews.co.uk

1.2
1.2 Based on 49 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.2

/
5

49 Reviews

5 Star
4%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
96%

Filtered Reviews

Filter Reviews

Review Time

Nicola Powell
Consistent Delivery Failures

This company is awful and consistently fails to deliver magazines to my newsagents. As a result, their customers are let down through no fault of their own. They seem indifferent to customer satisfaction.

1
Date of experience: Jan 17, 2025
Frustrating Delivery Experience

I worked in newspaper delivery for 30 years. Initially, the service was excellent, but over the years, deliveries have become increasingly late. The company shows no concern for its customers or their needs.

1
Date of experience: Jan 07, 2025
There is no negative or 1 star rating…

There is no negative or 1 star rating for Smiths. Papers were late daily and every day there is an issue. The shared service sits in India who have no clue what's happening and all they give is a reference number. They never able to get in touch with the depot. How on earth there is monopoly with this company. We are just stuck...

1
Date of experience: Nov 05, 2024
Harmony Cook
Dictatorship

From last two and half weeks news papers are coming late. Supposed to be at 5AM everyday. Driver is not collecting returns on regular basis although driver got the key of my shutter. When you complain you receive automated email saying that, your complain will resolve in 48 hours. (That's the last communication you get). They don't care about your complain. It's a dictatorship.

1
Date of experience: Sep 09, 2024
Ts_Xarten59
Terrible company with no communication

Terrible company with no communication. We had no delivery today. Had to send all our deliverer's home after waiting over a hour. Lost loads of custom due to no papers! Finally arrived at 11.40am. What a joke…& all you get is a reference number. We’d have collected them ourselves if they had told us what was going on, but all you get is fobbed off!

1
Date of experience: Aug 28, 2024
Kirstin Reed
World would be a better place without…

World would be a better place without this company..

1
Date of experience: Jul 12, 2024
MP6
I am going to make suicide because…

I am going to make suicide because smith news charges wrong charges and extra charges. They are playing with our life.

1
Date of experience: May 01, 2024
Phineas Baker
I have been working for Smiths on and…

I have been working for Smiths on and off for 20 years,In the last 15 years I have worked of Metro who have given the contract to Smiths News, constantly they have been cutting the money, fuel has gone up over the last 15 years and I was still getting paid £500 a week with all expenses paid from me and supplying a new Van, I have been reliable helping Smiths from moving from Broxbourene(N.I) to Luton,(Mail)Thurrock and now they are moving back to Broxborne This time because I have become Ill with my Hip and had the round covered they didnt renew my contract and gave the same contract to a contractor who has multiple rounds, I have never been absent or late ,They seem to give the contracts to their friends, The Manager was trying to get rid of me from the beginning as these words were muttered to me, Yeah you can look after me, No Pension, No sick Pay and nothing to fall back on because Im sick, Thanks Smiths News

1
Date of experience: Apr 27, 2024
I use to have papers delivered wasn't…

I use to have papers delivered wasn't very impressed; however I still don't know how to pay on line. Nobody will tell me

1
Date of experience: Mar 22, 2024
Susan C.
If I could give NO stars

If I could give NO stars that would be the best description of this place and what they call smith news and managers Was told by a so called manager I will not be paid for 15days work in my car with my petrol DO NOT WORK FOR THIS COMPANY

1
Date of experience: Dec 31, 2023

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More