Review Time
I have been having problems for last one year . Finally, contacted careline 2 weeks ago and they assured about services ,got 2-3 calls from different dept. I thought may be now they will be sincere towards their work. BUT NO constantly I am having problems with deliveries , accounts . This is the worst company I have ever worked with............
Awfull, awfull, awfull send items you don't want and even credit them. Then the direct debit coms out of you account for £100s of pounds more. Still attempting to reconcile but not having any joy. They just say give us 24 hours to resolve, but after 24 hours to they say the same.
Been a customer for many years,there is never a week when everything goes right,but usually gets sorted eventually. This time I've requested my invoice 5 times (5 days consistently) and still not received it! So annoying to say the least,way can't the staff in Nottingham get thing right? Plus customer services is in India & all they can do is email Nottingham,which I'm sure Nottingham doesn't read!
Avoid them at all costs, if there's any other newspaper and magazine suppliers go for it. Even if the prices are more. They are THE worse company in the UK, the staff are rude and undertrained. They leach of small businesses like us by charging for magazines and papers and not sending them and then you are left chasing them for weeks to get your money back. ALL of their staff are uneducated (apart from the drivers) and I mean this on a serious level. And to think their customer services couldn't get worse. They moved it to India! Where the staff are even more clueless and have the same I not give a f*** mentality as their staff in the UK, the only thing that's consistent with Smith News! Charged me for £300 delivery during the pandemic even though I was closed and had informed them way in advance. This was in April and I am still chasing them to get my money back. All their "managers" are again undertrained and have no real skill. They are full of fake promises like Shreeram, Arthur and Rohit. They can't even call the customer back. Every single staff member, and I mean this has a I don't give a F*** attitude they are not bothered about your problems, they don't want to resolve any issues. For example, when they charged me for delivery during the pandemic and I can hear the "advisor" Sonali relaxing in the park chatting and talking to her friends. Just yesterday when I was on the phone to Shreeram whilst I was complaining to him about the delivery charges during the pandemic and why nothing is being done, I can hear him sending and receiving messages on what's app and he is meant to be a MANAGER!!! Any issues I have from here on I will be posting each issue on here along with the "customer service" advisors name to document how terrible this company is. Something needs to be done now, I've sent too many complaints and nothing is being done. LITERALLY! Mr. CharotarP.S. The drivers are TOP CLASS people no issues with them whatsoever.
Terrible. Probably one of the worst companies to work with - every single day they send far less papers than the delivery note. This is then charged and you need to go through a process to claim it back. The number of errors is, in my opinion, showing a fraudulent operation rather than pure negligence. AWFUL. Avoid.
what a W@nker of a company worst company that i have ever dealt with. I run a busy shop. since taking over the business the problems and troubles haven't ended with smiths news. they cant get anything correct. But that not the worst of things they have a complete monopoly over the newspaper supply chain and there isn't any other company who does deliveries to retailers and the government isn't doing anything about it.
For a company that provides newspapers to a variety of clients they really have their heads up their arses. Mags and newspapers are missing from the order every week WITHOUT FAIL and don't even think about trying to call them up to resolve it. Because in the best scenario they will offer to send them tomorrow and then refund you once *you* have corrected them to say funnily enough you can't sell a Saturday paper on a Sunday. In some scenarios they will literally blame you for not putting in the claim the night before even though you obviously can't put in a claim for a paper that arrives on the same day. They will also berate you about claims for other days and separate issues instead of resolving the situation you called in for in the first place. It's clear they need a complete restructuring of supply and/or telesales staff.
We are a new busines which is tough, even tougher when there is a pandemic and impossible when trying to do business with complete (inappropriate words) like Smith's. They are refusing to contact us, now looking for another supplier. We have lost so many customers because of their total incompetence. I would advise ANYONE to avoid doing business with them.
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