Review Time
I am truly impressed by the quality of the items, and the packaging is consistently excellent—I've never received anything damaged. When my first item went missing, they promptly replaced it. They recognize returning customers and genuinely care. This service is outstanding, with exceptional customer support that responds quickly.
I’m giving 4 stars since one of the items I ordered was missing. I understand that the holiday season caused delays, but overall, the customer service was excellent. I would email and received a response the same day. My item did eventually arrive, and I plan to order from this service again 😊.
I placed an order on November 1, and the item arrived defective by November 5. I faced significant confusion regarding the return process. The last update I received was on November 20, and I'm still waiting for an address to send the defective item back. No refund has been offered, only a replacement, and there is still no resolution. The company seems untrustworthy; I would recommend avoiding them.
I really urge everyone to consider my review before purchasing from this company. They are extremely difficult to work with. I bought a glass pipe and was unhappy with it. When I contacted them for a refund, they allowed it, but I had to cover my own shipping costs, which is unusual as most companies provide a return label. To make matters worse, they didn't refund the full amount. I opted for free shipping, yet they deducted what they claimed to have spent on shipping initially. In the end, I received only about $15 back for an item that cost $34.99. Their response time is also poor; I still haven't heard back from them after multiple emails. I do not recommend doing business with them!
The packaging was very discreet, which I appreciated, and it was extremely well wrapped in bubble wrap. The item itself is stunning. They included some surprise gifts in the box, which I loved, including stickers and a pink biodegradable grinder. I will definitely order again and recommend them to my friends!
I ordered an item on November 1, and it arrived defective by November 5. I experienced a frustrating back-and-forth regarding the return process. The last communication I received was on November 20, and I'm still awaiting an address to return the defective item. No refund has been provided, just an offer for a replacement, with no resolution in sight. The company appears untrustworthy; I recommend avoiding them.
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