Review Time
I placed a straightforward order for 3 bags of the same tobacco on a Sunday night, just before they opened on Monday morning. I opted for Priority shipping & handling since I needed it by that upcoming weekend. However, it wasn't until Wednesday afternoon that they processed the order and generated a shipping label, which took almost 3 full days! It should have been a quick task: just pack the 3 bags, seal the box, and hand it over for shipping. What should have taken 5 minutes ended up taking 3 days. Now, nearly a week and a half later, it still hasn't been delivered. I’m left wondering why I paid extra for Priority service when it has taken longer than my previous economy orders. I will be exploring other options.
I was having a conversation with my sister about my late grandmother when she mentioned something about her. So having an onset of nostalgia I went on the hunt for this item. I must say I found few options and those were ridiculously overpriced. Then I came across Smokers Outlet Online. Not only did they have the item but has options AND had the most reasonable prices. So I ordered THREE! One for me, one for my sister and one for a gift to a friend. I paid less for 3 with shipping than I would have paid for one before shipping was added. It came so quickly. There tracking was spot on. And all 3 were better quality than I could have hoped. But here the reason I'd give them a ten if I was able. Not only was I incredible happy with the whole process and situation. But they were so thoughtful and made it feel very personal by just throwing a few pieces of candy in a Ziploc bag just as an added bonus. It's so nice to realize that some businesses actually really appreciate their customers and their business. I will be ordering from them regularly and will definitely tell everyone I know. *(By the way the item I ordered is called a snuffer. My grandmother smoke and had one in every ashtray).
I have been ordering from them a few years now. Their shipping is always really early. Never had a problem with them. Customer service is top of the line when I did have questions about my payment due to bank error not company. I will stay with them for many years to come.
I've been a customer for many years (from MA) and have never experienced better service or support. I had questions, they answered. Had a problem with a order I needed for Xmas, they helped and it was received for that gift day. Phone conversation or email, just great. I thank them always.
I've been using this company since 2013 or 2014 I've never had an issue every time I mess my order up I call them and they're on it immediately and fix it. Yes I made the mistake They jumped on it and fixed it for me more than once okay more than twice okay so I'm not going to tell you how many times but it's been a few lol their customer service is always been outstanding It's actually a joy when you're making mistake and you get friendly service at the other end telling you not to worry.
used them for many months as their prices were excellent and shipping was prompt. over time their order processing slowed. their customer service appears AI generated and is unresponsive. given that their shipping charges are high please avoid this company
My package got lost in transportation!! They said it was my fault because I didn't enter my house number on the order. Mind u, I have been a customer of their's for years now!! They don't have my correct address somewhere? Come on now!!Then, once the package arrived, probably 10 days late? I put return to sender on the box! Well, that was a week ago and now they're trying to say that they haven't received the pkg yet. From Albany NY to York,PA. (Maybe 3 days tops). Anyway, I was told that the supervisor, the one and only supervisor who can check in a package isn't in today and won't be until Thurs.Well, they are now holding me hostage for my $90 order !! Customer Service doesn't exist as we knew it, at this place!Don't they realize that there are other online shops that I can and will order from? They aren't the only online tobacco shop in the sea!! Lol
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If you are looking to buy tobacco supplies easily and conveniently, you won’t find a more accommodating tobacco supply resource than Smoker’s Outlet Online.
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