Review Time
I have visited the venue multiple times without any issues, but this experience was different. Although I’m not a professional skier, I have basic skiing skills like braking and turning. On this occasion, I went alone and bought my lift pass. I ran into friends at the ticket desk who also got their passes separately. We each declared our skiing abilities as required, but I had no responsibility for the declarations of others. Once on the slope, I noticed two friends could ski safely, while the third was a novice. Out of concern for safety, I briefly showed him the snowplough technique at the edge, ensuring we did not block others. However, a staff member asked us to move aside, which we did without protest. During our first run: * The two experienced skiers descended safely. * The novice fell but did not endanger anyone. * I skied slowly and cautiously, focusing on safety. After this initial descent, we were suddenly removed from the slope. The reason given was that the inexperienced skier was a 'danger.' While I understand safety concerns, I contest the following actions. The staff claimed the other three of us 'had not shown turning ability' and thus had to leave. This reasoning is flawed for several reasons: 1. It was our **first run**, and there was no dangerous behaviour. 2. A cautious run doesn’t equate to incompetence. 3. We weren’t given a chance to complete a second run. 4. No assessment was made. I explained my experience and offered to demonstrate my skills, but this was outright refused. I was warned that I would face security if I insisted. This was the most alarming part. I had: * Bought my ticket independently * Declared my abilities honestly * Followed all rules * Not caused any danger * Asked to demonstrate my competence Yet, I was treated like a beginner, denied verification, and threatened. At the front desk, staff seemed surprised by the situation but insisted I needed to rebook or choose a future date immediately. I had specifically set aside time for this visit and couldn’t commit to another date on the spot. No apology has been given. This incident raises concerns about: * Inconsistent rule enforcement * Denial of fair assessment * Misuse of authority * Lack of customer consideration Given that all four of us are Asian, I question whether bias played a role. Alternatively, the staff might have misinterpreted my instruction as unauthorized coaching, yet this was never discussed. Both scenarios are troubling. I am seeking: 1. A written explanation of the staff's decision-making process 2. Clarification of the criteria for removal 3. An apology for how this situation was handled I went to the venue to enjoy skiing responsibly but ended up feeling unfairly treated. I hope this complaint is taken seriously.
I arranged a day snowboarding lesson for my 12-year-old niece. Although she was alone in the group and a bit anxious, her instructor ensured she was engaged and connected with everyone. I mentioned her dyslexia, and the instructor adapted the lesson to meet her needs. She loved the experience and is already looking forward to her next lesson. I highly recommend the lessons, especially with this instructor.
The snow and skiing were fantastic, but the venue lacked organization. During our visit, it was not crowded, yet there was confusion about parking due to the building's size. The reception staff were not very helpful when we tried to retrieve our tickets. Also, be aware that you need a £1 coin for the locker, but the reception is cashless and only sells tokens for £1.50. Many lockers were out of order, so don’t be misled by the appearance of availability. The equipment hire staff were also lacking in basic ski knowledge, initially providing incorrect sizes. After a long wait, we requested to adjust the bindings ourselves. Once on the slope, the skiing was enjoyable with no queues at the drag lifts, which was well managed.
We took skiing lessons with two instructors at the venue. They were friendly, patient, and very knowledgeable. They transformed us from complete novices to confident beginners by the end of the day. The lessons covered everything we needed to know, and I would recommend them to anyone wanting to learn to ski. The facilities are great, and learning on real snow was a fantastic experience. Onsite food and drink options were nice, and using the app for parking was convenient.
I have visited the venue multiple times without any issues, but this experience was different. Although I’m not a professional skier, I have basic skiing skills like braking and turning. On this occasion, I went alone and bought my lift pass. I ran into friends at the ticket desk who also got their passes separately. We each declared our skiing abilities as required, but I had no responsibility for the declarations of others. Once on the slope, I noticed two friends could ski safely, while the third was a novice. Out of concern for safety, I briefly showed him the snowplough technique at the edge, ensuring we did not block others. However, a staff member asked us to move aside, which we did without protest. During our first run: * The two experienced skiers descended safely. * The novice fell but did not endanger anyone. * I skied slowly and cautiously, focusing on safety. After this initial descent, we were suddenly removed from the slope. The reason given was that the inexperienced skier was a 'danger.' While I understand safety concerns, I contest the following actions. The staff claimed the other three of us 'had not shown turning ability' and thus had to leave. This reasoning is flawed for several reasons: 1. It was our **first run**, and there was no dangerous behaviour. 2. A cautious run doesn’t equate to incompetence. 3. We weren’t given a chance to complete a second run. 4. No assessment was made. I explained my experience and offered to demonstrate my skills, but this was outright refused. I was warned that I would face security if I insisted. This was the most alarming part. I had: * Bought my ticket independently * Declared my abilities honestly * Followed all rules * Not caused any danger * Asked to demonstrate my competence Yet, I was treated like a beginner, denied verification, and threatened. At the front desk, staff seemed surprised by the situation but insisted I needed to rebook or choose a future date immediately. I had specifically set aside time for this visit and couldn’t commit to another date on the spot. No apology has been given. This incident raises concerns about: * Inconsistent rule enforcement * Denial of fair assessment * Misuse of authority * Lack of customer consideration Given that all four of us are Asian, I question whether bias played a role. Alternatively, the staff might have misinterpreted my instruction as unauthorized coaching, yet this was never discussed. Both scenarios are troubling. I am seeking: 1. A written explanation of the staff's decision-making process 2. Clarification of the criteria for removal 3. An apology for how this situation was handled I went to the venue to enjoy skiing responsibly but ended up feeling unfairly treated. I hope this complaint is taken seriously.
I just completed a level 5 snowboarding lesson today. After an injury earlier in the year, I was anxious about returning, but the instructor was fantastic. He was calm, adjusted the pace, and helped me regain my confidence. His teaching methods and the techniques he shared were perfect for improving my skills. I'm grateful for the experience and feel ready to enjoy snowboarding again.
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