Review Time
Responding yet again, and for the final time: Believe me, this isn’t something I need to come to terms with over time 😂. I’m all good. I only left it a month to follow up because I had to wait that long until my case was closed with the bank. What you are doing is immoral so the right thing to do is call you out. Other than the reviews on YOUR website, which you clearly control, I’d love to know where all these happy customers are hiding. Getting my refund was a farce; lost emails, empty promises and repeatedly pointing me to your non-prominent FAQ page. And it appears from other reviews, I’m not alone. Anyone reading this will know, but the worry is not everyone will
look here first. That’s how you have kept in business. But that is what Trading Standards is for I guess. Over and out!
*****
Responding again: At the bottom of their product pages is a dropdown banner with ‘Instructions to download’. What they should clearly state in a prominent place (i.e body content of description and product title is - ‘Please note, no physical poster is provided with this purchase, only a digital download for you to print and pay for yourself’. They know as well as everyone else that they wouldn’t get any purchases if this was the case.
I feel their ‘instructions to download’, if you get that far, implies that the digital version is additional. Instead, they mention ‘posters’ all over their website (when it should state ‘file’), use photos of physical posters and have different poster sizes to buy. It speaks for itself.
I also draw attention to a review from March 2025 when they apologise for the website being misleading and that they would make the necessary amends so it was no longer misleading. But yet people keep falling for it. If they don’t have control over their website why are new posters being added? What kind of business can’t make website edits? None! I will leave it that. Let anyone reading this review (and all the others reviews) decide if this is legit. Good luck with that!
******
Response to their reply below: My point being, they told me my refund was imminent but it only came once I went via the bank. I disagree, Trust Pilot is actually very good insight, as it’s independent. Funny that I tried posting a negative review on their website and surprise surprise, it never appeared, so hardly impartial. Finally, to make it clear on their website that they are not selling physical products is very easy, I work with websites, a simple banner, pop-up or adding wording to the product template is all you need, but yet they do nothing, because if they did then no one would buy. Instead, they keep referring to a line tucked away on an FAQ page, which no one sees. They have been reported to Trading Standards, let’s see what they say!
****
I’m back to follow up from my poor review a couple of months ago. They responded to it saying all of their product descriptions state it is a download. Lie!
They also said they had issued a refund. Never came!
In the end, I raised a dispute with my bank, they found in my favour and credited my account. I advise anyone else to do the same and also report to Trading Standards.
THEY CLEARLY ARE A SCAM!
Fraudulent, avoid purchasing. There is no physical poster; it's a digital download that I did not receive, leaving me without a link to access it. I reached out to the support team, and they initially promised a refund, but then I heard nothing. When I followed up, they responded with the same generic information claiming their website mentions it's a download in the FAQs. They are intentionally misleading customers.
Fraudulent, do not purchase. There is no physical poster; it’s only a digital download which I did not receive, meaning I had no link to access. I reached out to them, and while they initially promised a refund, nothing followed. When I contacted them again, they responded with the same generic information about their website stating it’s a download in the FAQs. They intentionally mislead customers.
They display a photo of the print you want alongside a delivery tube, only to claim on their homepage that it’s a digital download. The 10-day refund policy is a complete lie; they do not issue refunds and ignore your emails. This is a fraudulent company.
UPDATED: The company refunded me and apologized for any confusion, assuring that they would update the website for clarity. As noted in other reviews, it was very misleading; I was expecting a physical poster. There was nothing in the description indicating that the purchase was for a download. My child was very disappointed. I have requested a refund.
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