Review Time
Fantastic company with amazing customer service. They were recommended to us by our kitchen designer and although their bins are quite expensive, there's a wide range of bins with various configurations and most importantly we had really good customer service. When our kitchen fitter had difficulty fitting the front panel, Binopolis was very helpful with sending additional screws and videos on how to fit the parts. And several months after installation when one of the bin handles broke, they sent a replacement bin within 24 hours. Really happy with the bins and the customer service!
Fantastic company with amazing customer service. They were recommended to us by our kitchen designer and although their bins are quite expensive, there's a wide range of bins with various configurations and most importantly we had really good customer service. When our kitchen fitter had difficulty fitting the front panel, Binopolis was very helpful with sending additional screws and videos on how to fit the parts. And several months after installation when one of the bin handles broke, they sent a replacement bin within 24 hours. Really happy with the bins and the customer service!
I am very happy with my purchase from Binopolis. The delivery was extremely fast and I received my order the very next day, which was excellent.The instructions were a little limited initially, but their customer service was outstanding. They responded very quickly and clarified everything clearly, which made the process easy.There was a minor cosmetic issue with two of the bins, but Binopolis handled it very efficiently. They resolved the issue promptly and sent replacement bins very quickly, without any hassle.Overall, the product quality, fast delivery, and excellent customer support really stood out. I am very satisfied with my purchase and would definitely order from them again.Highly recommended.
Really great products. Thanks for a quick service and reliable, quality bin. Purchased a couple of months ago but wanted to give it time to be used by the family to see how we got on and more than impressed. Customer service excellent. If we ever need more we will definitely be coming back. Thanks again, Laura
Delivered the next day and I am very pleased indeed with it. It is very well made and sturdy and took about an hour to fit.My only criticism is the standard of the instructions that came with it. They were graphical only and relatively straightforward apart from the fitting of the cupboard door to the bin carrier. I couldn't understand the instructions and ended up making a cardboard template of the fitting area to ensure the door was fitted in the correct position.All done now and working beautifully!
Binopolis is extremely expensive for the products they offer. But the biggest frustration is that I got a pull out recycling bin where the lid doesn't stay steady when you pull out the bins or when you push them back. Everytime you move the bins in or out, the top lid lifts, which is a ridiculous design and not fit for purpose. Their customer service doesn't accept to pay for the return and they are now ignoring my emails. Be careful when you but because this design flow is not obvious in the images
Jane is an absolute star! I had been searching for a specific design of integrated bin for refuse and recycling but it had to fit perfectly in the space I already had. I contacted Binopolis for help and had the pleasure of dealing with Jane who went beyond the call of duty in helping me. She was thorough, easy to understand, obviously extremely interested in getting me the correct bin! I didn't know what a nice experience buying a bin could be! 😁 OK, seriously, thank you Jane, you're a credit to Binopolis.
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We're specialists in kitchen bins. We work solely with brands with the highest regard for design and quality, it's what your kitchen deserves.
We hold the highest regard for quality and design, ensuring that we bring you only the best products. Our collection comprises Europe's leading brands, each known for their superior craftsmanship, design and innovation. Some of our brands include Brabantia, Joseph Joseph, Wesco, Vauth-Sagel, Blanco and more. Our products come with extensive manufacturer warranties, a testament to the quality commitments of our manufacturers, and giving you peace of mind. We take climate considerations seriously, aiming to select products that are manufactured in an environmentally conscious manner with have post-life considerations.
Our goal is to provide fast and efficient service from the moment you place your order. We partner with leading couriers to ensure prompt delivery, and most deliveries have comprehensive tracking updates, so you're always informed about the status of your delivery. To make installation a breeze, in-cupboard products come with fitting templates, or we provide you clear fitting notes. When it comes to payments, we prioritise security and offer a fast and user-friendly checkout process.
When you choose our services, you can expect expert help and advice every step of the way. We pride ourselves on providing Platinum award-winning customer service, a distinction we have maintained for eight consecutive years. Our commitment to excellence is reflected in our impressive Feefo rating of 4.9 out of 5. Rest assured that even after your purchase, we offer reliable post-purchase support and care.
Do not hesitate to reach out to our friendly customer service team if you have any queries about our products or service.
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