Review Time
Error message on inverter so requested a maintenance visit. Engineer spent less than 30minutes and told us the inverter was broken and we needed a replacement. Quoted £1500 for installation of an inverter that he said would take 30minutes - when we checked the price for the unit online it is possible to purchase the unit for £400. We asked for another company to quote who sent their engineer and established that the inverter is working but the issue is with the wiring on the roof - they have managed to get 1/2 our system working again via the supposed “broken inverter”. We were therefore charged for the wrong information during the maintenance appointment and nearly overcharged for a unit that we do not need. Would not use this company again.
The engineer came on time, understood the problem and explained it to us very clearly. He also made some sensible initiatives for accessing the panels on the rooftop and arranged a date for this to happen. So he went beyond the minimum and helped us appropriately in our actual circumstances too which is much appreciated
A technician visited to assess and service the solar panel system included with the house. He was extremely helpful and provided a detailed explanation. He also identified a problem with the inverter, replaced it, and had everything working the same day. Overall, exceptional service, and I am very satisfied.
An engineer came to review and service the solar panel installation from the house. He was very helpful and explained the system in detail. He also found a fault with the inverter and replaced it, getting everything operational the same day. Excellent service overall, very satisfied.
We were concerned that the fitter wouldn’t be able to install our new converter due to the weather, but he arrived and completed the job quickly and effectively. I would recommend the service, and I was so impressed that I signed up for a 10-year service contract.
I was concerned about having my old panels and system checked, fearing a hard sell for new systems. I was pleased that the engineer was professional, knowledgeable, and helpful, offering several alternatives without pressure.
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