sonetel.com

4.4
4.4 Based on 1.3K reviews

A telephone service for global entrepreneurs. Have a local phone number in any country with global call forwarding at the cost of local calls....

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Average Rating

4.4

/
5

1.3K Reviews

5 Star
77%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
12%

All Reviews

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Do not buy this service. The company advertises it like you can simply pay and receive a phone numbe

Do not buy this service. The company advertises it like you can simply pay and receive a phone number to use. That is not what happens.

The real problem only appears after you make the payment. Once they already have your money, they then tell you that to actually use the number, you must submit highly sensitive personal information, including proof of address and identity documents such as a passport, driver’s license, or national ID.

This is extremely misleading. These major verification requirements should be made clear before payment, not only after the customer has already paid. Many people would never purchase the service in the first place if they knew they would be forced to hand over so much private information.

The service feels deceptive because the important conditions are hidden until the transaction is completed. Be very careful before giving this company your money or your personal data.

1
Date of experience: Mar 01, 2026
Peter G McGrath
Have been a customer for a number of years but for the last 2 days I have not been able to call out,

Have been a customer for a number of years but for the last 2 days I have not been able to call out, as this number is used for business whilst I am overseas, this has caused major issues. I can only contact their support via email, originally they repied to my email with a number of questions, I sent the answers back but email was returned saying mailbox is full. So I lodged via their online chat, still nothing

1
Date of experience: Feb 28, 2026
Petula Walker
Excellent call quality and quick setup.

The call quality is impressive and the setup process was swift. The support team is very responsive. I received assistance for my initial account setup, and the representative replied to my emails almost instantly. I'm completely satisfied so far.

5
Date of experience: Jan 16, 2026
Jemmy Wright
Consistent issues and slow support response.

There are always various problems. Whenever I contact the support team, their replies are quite delayed. I'm currently facing login issues, as it claims my password is incorrect despite being right. I have requested a password reset email, but I haven't received anything, and now I'm trying to reach out to their support through email with no response.

2
Date of experience: Dec 23, 2025
ES36
Exceptional Support During Account Setup

The representative was incredibly patient and attentive throughout the entire account setup process. This service is budget-friendly, and I’m optimistic about the future outcomes.

5
Date of experience: Dec 23, 2025
MrXenoxy
Misleading advertisements and poor functionality

I was drawn in by their enticing ads aimed at Skype users who lost their numbers due to the company's closure. To be blunt, their technology is underdeveloped. The app simply does not function at all. To receive a call, you must be online with their website open when the call comes in. But this is only after you manage to get your number set up, which I struggled with for a week without success. Additionally, it's suspicious that after every negative, honest review, suddenly three positive reviews emerge praising a specific customer service representative. How disingenuous can it be? I strongly advise staying away!

1
Date of experience: Dec 03, 2025
Dandyskillz
Terrible technology that fails to function.

I was drawn in by their appealing advertisements aimed at users who lost their numbers due to the previous company shutting down. In short, their technology is primitive. The app simply doesn’t work...at all. To receive a call, you must be online with their site open when the call comes in. But that’s only after you manage to get your number working, which I attempted for a week without success. Additionally, it’s suspicious that after every negative review, suddenly three glowing reviews appear praising a specific representative. How fake can it get? Stay far away!

1
Date of experience: Dec 03, 2025
LP26
Great experience with the representative

The representative was excellent and had a deep understanding of the issue.

5
Date of experience: Dec 02, 2025
NetmarGamer95
Outstanding service from the representative

The representative provided exceptional service, rated 10/10, and was very helpful with excellent communication.

5
Date of experience: Dec 02, 2025
Loraine
Highly recommend this service

The support is fantastic, especially thanks to a representative who assisted me in smoothly obtaining my number. The website is clear, user-friendly, and easy to navigate.

5
Date of experience: Dec 02, 2025

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